Telecommunications Carrier FreedomVOICE Systems Donates Voice to Text Technology for Children’s Group

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The Pennsylvania Families' and Children's Equality is the beneficiary of FreedomVOICE SytemsÂ? TalkText voice to text technology.

FreedomVOICE Systems, a licensed telecommunications carrier specializing in virtual office and hosted telephone solutions to support small businesses, announces it is providing discounted services and its innovative TalkText voice to text technology to Pennsylvania Families’ and Children’s Equality (PA FACE), a non-profit organization advocating children’s rights during divorce and separation, often a very difficult period.

According to organization officials, PA FACE’s mission is to minimize the emotional upheaval experienced by children during and after parental separation and promote their right to equal access to both parents and the extended family.

“We support efforts that help make the public aware of the vital role fathers play in the growth and development of their children,” said David Nelson, president of the Bucks County chapter of PA FACE. “We’re promoting legislation whereby shared custody is made a legal presumption and responsibility.”

To help PA FACE achieve its goals, the telecommunications carrier, FreedomVOICE, is providing a toll-free vanity phone number and its hallmark FreedomXTREME voice system, featuring auto attendant, multiple mailboxes, email delivery of voice and fax messages and a comprehensive slate of other tools that allow small businesses to enhance their image and stay connected with customers and colleagues.

Two optional features are also included in the PA FACE configuration:

Name/Address capture that provides names and addresses of incoming calls and a new technological breakthrough, voice to text transcription. Named TalkText, FreedomVOICE officials dub it “the evolution of voicemail”.

“With locations throughout the state and a small number of volunteers, our ability to respond to voicemail messages left on our hotline is severely limited,” said Nelson. “We receive over 100 messages a month. Volunteers have to transcribe content from each, including, where possible, name, address and phone number, scribbling furiously or rewinding and listening again. We have tested TalkText and are extremely excited about this time-saving new technology from FreedomVOICE.”

With the FreedomVOICE tools in place, callers dial the toll-free vanity number for PA FACE and leave a voicemail message. As a standard feature of the voice system, messages are sent as audio files attached to emails, allowing volunteers to check for messages from any Internet-connected computer. With the addition of TalkText, they can also read the transcription of the voicemail in the body of the email. The Name/Address capture provides full contact details as part of the message, whether the caller leaves the information or not and can be copied and pasted into the PA FACE database.

“Our volunteers can read through their voicemail messages in a fraction of the time it took them to listen,” added Nelson. “They can respond more quickly, often directly by email. Another benefit is that we can save these messages and refer back to them as needed. The FreedomVOICE system allows us to become more organized with our messages. We are extremely grateful for the help FreedomVOICE has given our cause.”

FreedomVOICE CEO and Founder, Eric Thomas, was quick to respond. “We are proud to help PA FACE with their communications needs. With the number of marriage dissolutions each year in this country, anything we can do to alleviate the stress on children and promote equal parenting responsibility is an honor.”

About FreedomVOICE Systems

Founded in 1996, the telecommunications carrier, FreedomVOICE Systems (FVS) develops and markets a comprehensive slate of integrated virtual office tools and hosted telephone solutions that allow businesses and professional offices to interact more effectively with their customers, clients, patients and associates. FVS’ feature-rich systems and flexible technology enable users to enhance their image, communicate seamlessly whether by voice, fax or email, track marketing effectiveness and promote their service by increasing their availability.

The company offers a wide array of products and services from 800-number toll free services to more advanced unified communications systems. For more information, please call 800-477-1477 or visit our web sites.


Bruce Bond

FreedomVOICE Systems

800-477-1477 ext. 822


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