We also want to ensure that our subscribers and their customers have a good experience. This is a major breakthrough for us and for the entire email management industry, and one we will continue to build on
Los Angeles, CA (PRWEB) December 18, 2007
MailTank, the nation's leader in custom email management solutions, announced today that it had recently unveiled a new interface that helps its clients dramatically improve their email customer service. Now MailTank subscribers who manage thousands of messages daily can be more productive. According to MailTank CTO, Lon Baker, "Many businesses are surprised to find out how prolific the email from their customers can be - missing even one day can lead to a complete overload. MailTank's new interface helps businesses take control when faced with an army of customers to answer. The MailTank program now loads messages 100 to 300 percent faster.
The benefits subscribers gain from using the new interface include the following:
- Members of the customer response team have a clearer view of the queue of customers who are waiting for service
- Managers retain ability to have a complete overview of all activity
- Customers with high volume (two to five thousand or more message in the pending queue) are now able to mange messages up to three times faster
- Processing high volumes of messages is significantly faster as well
Customer service reps now have much better understanding of the issues important to waiting customers and the types of replies they require. For clients with high volume, this means measurable gains in productivity. Messages will load faster but with 4000-plus messages waiting, the brain doesn't know where to begin processing them. With the new MailTank interface and its highly praised automated reply functions, MailTank moves so quickly that you can organize large groups of messages, reply to messages faster, and tag messages much more rapidly.
"We are always working to improve the efficiency of MailTank so that our subscribers can increase the productivity of their customer service representatives," said Christian Winter, the CEO and co-founder of MailTank. "We also want to ensure that our subscribers and their customers have a good experience. This is a major breakthrough for us and for the entire email management industry, and one we will continue to build on," said Winter. "As always, MailTank's mission is to constantly improve functionality to help our customers meet their customers' needs more easily."
MailTank will be at the MacWorld Expo in San Francisco at the Moscone Center January 15 through January 18. You will find them in the Enterprise and Business Solutions Special Interest Pavilion, number 4348-12.
MailTank was created out of the experience of MacTank (its predecessor company) in helping over 100,000 Mac users. MailTank now serves customers across all platforms, including Vista, as well as Apple's Tiger and Leopard operating systems. MailTank is the best email management system currently available for small businesses and is also increasingly in demand by organizations of all sizes. For more information visit MailTank.com.