St Louis, Mo, (PRWEB) February 21, 2008
In today's troubled economy, many telecommunications companies are outsourcing their customer service operations to other companies, and in many cases, to other countries. This cost-saving measure may look good to the company's bottom line on paper, but the extra training costs and loss of business won't do much good in the long run.
A recent study by Gartner Reports show that 80% of customer service outsourcing is not a good idea. The biggest people affected by this cost-cutting strategy?
You, the customer.
When one calls for help with any telecom service, the call may be routed to a call center in another country. The level of service is completely dependent on the person on the line, who may not be well-trained or have any prior experience with your problem. Add in the language barrier, and one is left with a frustrating experience that makes one wonder if the money being saved on the monthly bill is worth the headache.
Now that many businesses are dealing with a leaner staff due to the economy, dealing with a customer service rep who provides sub-standard service only exaggerates the problem. Many businesses have much smaller IT departments and may not have the budget to hire dedicated employees who deal exclusively with telephone issues. So your network guy has to call the phone company whenever there's a problem, and he may not be able to articulate as well as your old telecom guy.
Whoever is handling telecom problems could literally spend hours on the phone just trying to take care of one problem. Not only will this drive the "problem solver" crazy, they become less productive due to lost man hours spent holding the line to resolve telecom issues. This can cost your company the entire amount of money you saved by switching carriers.
Last September, AT&T announced that it was no longer outsourcing customer service overseas for some of its support positions. So many customers complained that their problems weren't being handled well by the overseas reps that it was the ruining the reputation of the company. Unfortunately, not all other carriers have help themselves up to this same standard.
So, what are the alternatives to paying more for phone service or dealing with the headache of inferior customer care?
Worldnet, headquartered in Missouri, offers a viable alternative. As a telecom agent, they handle the carriers so you can get back to work. Just one call to Worldnet, and they work with the phone company to resolve your problem.
"In medium size business-where you do not have the luxury of a full IT Department-it can become very hectic and time consuming to track any billing or technical issues that may occur. If anything happens, we make one call - they take care of the rest, keeping us posted with updates," says Cindy Edburg of Pioneer Industrial.
In addition to taking care of technical problems, Worldnet Solutions can also helps out with shopping for a better carrier to handle all a companies communication needs.
Worldnet uses several different carriers including At&T, Sprint, MCI, Verizon, Qwest, SBC, Bellsouth, Broadwing, Covad, Global Crossing, MegaPath, New Edge, TTI National Inc., and UCN, XO.
Worldnet reports routinely saving companies and individuals up to 50 percent on monthly charges overall.
So hang up with your carrier and call Worldnet today at 1-888-256-2925 or visit his site for voice t1 and business long distance