PaperWise BootCamp training teaches the basics, getting customers up and running before implementation begins

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Redesigned training will better prepare PaperWise customers to go live

February initiated a new training program to set the stage for future PaperWise implementation and installations.

The new program simplifies processes tremendously. Previous training practices occurred simultaneously with installations. The new program is designed to pre-train customers, giving them fundamental knowledge of the software prior to their install. As a result, when implementation occurs customers are better prepared and able to begin utilizing their solution efficiently.

"Our goal with the PaperWise BootCamp training is two-fold," explains Training Manager, Joe Badger, "First, to help customers expedite productivity gains from their document management system, and second, to provide them with knowledge and hands-on experience that will enable them to take ownership of the system and design it to better suit the needs of their organization."

In the past, customers had the option to train at the PaperWise headquarters or to have a PaperWise trainer visit them on-site. The new, proactive approach brings customers to the PaperWise headquarters to participate in training from a classroom perspective with other new users. This opportunity gives customers the ability to achieve their own educational goals while gaining knowledge from the questions of others. Having a classroom setup allows attendees to learn from one another.

PaperWise customer, Sue Vallejo is the office manager at AccuVein LLC, a medical technology company out of Cold Spring Harbor, New York. The PaperWise install for AccuVein was done remotely and thus Vallejo received remote training at the time of their install. Because she desired additional training, two months later she attended the first session of BootCamp Training in February.

"Having had some use of the PaperWise program at our office before, coupled with the new users training, made it a complete experience," Vallejo explains, "The hands on use and review of program features at the PaperWise training in Springfield really filled in the gaps; it allowed me to use PaperWise more effectively and improved performance."

For Vallejo, a key remedy to utilizing underused features was the hands on training of BootCamp. With success in kicking off the program, PaperWise hopes that customers continue to benefit from training of this caliber.


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Rachael Mhire
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