By far, this is the smoothest implementation of a FACS release in my decades of running on the Ontario Systems' platform
Muncie, IN (PRWEB) August 28, 2008
Ontario Systems is pleased to announce the general release of FACS version 17.1. More than an update, FACS 17.1 has been specifically conceived as enabler of telephony features and technology that increases productivity while decreasing costs.
This latest FACS release has already been thoroughly field tested in three client locations and is currently being installed at four more companies this month.
"By far, this is the smoothest implementation of a FACS release in my decades of running on the Ontario Systems' platform," says Brian Cutler, vice president of Asset Performance Group Information Technology, a division of Sallie Mae. "The advantages gained through this release are significant and we are delighted with the early results."
This release includes Ontario Systems' latest telephony enhancements-enhancements that enable supervisors to whisper to an agent during a call, join a conversation with an agent and a responsible party using the barge-in feature, or completely commandeer a call to remove the agent from the conversation and allow the supervisor to complete it. FACS 17.1 enables the use of Voice XML technology to conduct right party contacts directly from a Guaranteed Contacts dialer. It also offers the ability to move agents from one pool to another without the need to log out of the first, or log into the second, eliminating unscheduled breaks.
This release also enables those ready to move to an IP-based telephony infrastructure. Clients can upgrade their telephony platform to Guaranteed Contacts IP, the most powerful VoIP-based dialer designed for the collections and recovery market space.
FACS 17.1 also enables Ontario Systems' first on demand telephony offering. Guaranteed Contacts users can access an on demand, integrated right-party contacts system. The first of many products that Ontario Systems will offer as a hosted, pay-per-use system, Verified Contacts On Demand enables organizations that desire right-party contacts functionality without any capital investment.
The FACS 17.1 release is coupled with a database upgrade to Caché 2007.1. Version 2007.1 runs SQL faster than relational databases - knowledge may be power, but speed is king. Added to that, the 2007.1 release includes encrypted journal files, increasing the security of protected information. It is an immediate competitive advantage for agencies to offer this level of security.
This release offers new functionality such as virtually unlimited custom windows using any combination of system fields. But one of its most important features is its ability to enable users to incorporate many of the new technologies that will provide a competitive advantage.
"FACS 17.1 is not only a great major release for today; but, more importantly, it enables our clients to implement new technology that will fuel their growth for many years to come," said Jason Harrington, product director, Ontario Systems. "This release will allow our clients to maintain their market-leading positions."
To learn more about FACS 17.1, or any of the technologies it enables, call 800.283.3227 or visit online.
About Ontario Systems, LLC:
Ontario Systems provides debt collection software to organizations that manage large volumes of accounts receivables. These include hospitals, collection agencies, collection attorneys and bankcard issuers. As the largest provider of receivables management products, including the Artiva, FACS and Guaranteed Contacts systems, Ontario Systems is recognized throughout the industry as the leader in technology and customer service. With operations in Indiana and Ohio, it is a privately held company headquartered in Muncie, Ind. For more information, visit http://www.ontariosystems.com.