Feedback System Makes Freight Exchange Safer Than Ever

Share Article

Two of the UK's largest freight exchanges - Haulage Exchange and Courier Exchange - have had an impressive new feature added that makes them safer than ever. The feedback system allows users to check the reliability of the other users before entrusting the work to them, as well as streamlining the complaints procedure. For more information on the two freight exchanges, visit and

Two of the UK's largest online freight exchanges have made significant changes to their service. By implementing a new feedback system to ensure their customers no-longer need to rely on word of mouth to find out the best people to be dealing with, the websites are hoping to make the experience even more hassle free. Haulage Exchange and Courier Exchange implemented the new feature just a few days ago, but have already had over 4,000 ratings appear on the system.

Much like the rating systems on popular auction sites, the feature is designed to take the mystery out of finding a courier or haulier to work with. A rating is given for the speed of payment, the speed of delivery and the communication of the worker involved. The feedback also crucially asks whether the person giving feedback would use the company again, allowing for the system to clearly and simply give new users an idea of who is trustworthy.

Implementation of this system has also allowed for the seamless integration of an underused feature that the two sites have always had - dispute management. Selecting a negative answer to any of the feedback areas (presented in a simple-to-understand questionnaire format) will give the user the option to open a formal complaint, at which point the administrators of the site will get involved to help find a resolution. The resolution of this can be easily tracked using the freight exchange.

Managing Director Lyall Cresswell believes that this level of trust in the system is all-important: "It's a vital feature, because it takes away the mystery of sub-contracting and finding work through the exchange. If you're a courier or a haulage driver in these difficult times you want to know for sure that you're dealing with a reputable company who will pay you quickly, and likewise for the company sub contracting - you need to know that the courier you work with is going to represent you well. This system allows all that, and fits in really well with the design of the site", he explained. "The fact that so many people have adapted to make it part of their transaction process so quickly shows that it's a fantastic feature that has been very well implemented into both freight exchanges," he added.

With the new system firmly in place, the company is hopeful that companies and independent drivers have all the information they need to get the right jobs and avoid the effects of the credit crunch. Thus far it seems to be working, with Haulage Exchange Manager Luke Davies reporting that numbers have held firm across both companies' 2500 strong membership.

About The Transport Exchange Group

With offices in London and Nottingham, The Transport Exchange group operate two of the largest freight exchanges in Great Britain. Haulage Exchange ( is one of the UK's leading independent freight exchanges for the 7.5 Tonne market and beyond, while its sister site, Courier Exchange (, is the UK's biggest exchange for express and same day movements and is now in its ninth year of trading.

Membership of the exchange is limited to accredited transport professionals, and offers them the chance to buy and sell domestic and international road transport industry services such as full loads, backloads, return loads, freight forwarding, and road haulage.

For more information, please contact Lyall Cresswell:

Haulage Exchange
Cumberland House
80 Scrubs Lane
NW10 6RF

+44 (0) 870 241 1472


Share article on social media or email:

View article via:

Pdf Print

Contact Author

Lyall Cresswell
Haulage Exchange
+44 (0) 870 241 1472
Email >
Visit website