On repeated occasions the support team at OneCommand has gone over and above any expectations to help resolve problems fast. This satisfies not just my customers, but Frank Z Chevrolet as well. OneCommand more than succeeds at being the leading provider of customer support and retention tools, it also restores trust as it allows me to know that as a customer I will be taken care of
Cincinnati, OH (PRWEB) December 2, 2008
OneCommand, (http://www.onecommand.com), the nation's leader in preference-based, automated, multi-channel marketing, today announced that it has expanded it client services coverage nationwide and launched an aggressive new client relations strategy to increase the level of personal service and help auto dealers immediately cut costs and drive revenue. New online interactive customer support features have also been added including a live chat solution, which enables dealers to interact with a customer support representative online, obtain information and speedily resolve issues, in many cases in under a minute.
"On repeated occasions the support team at OneCommand has gone over and above any expectations to help resolve problems fast. This satisfies not just my customers, but Frank Z Chevrolet as well. OneCommand more than succeeds at being the leading provider of customer support and retention tools, it also restores trust as it allows me to know that as a customer I will be taken care of," commented Jeremy Barnhill, Sales Manager at Frank Z Chevrolet in Dayton, Ohio.
OneCommand has expanded its client service coverage and added dedicated agents so that each dealer gets tailored support in their geographic region to ensure they know how to use best of class communications to cut costs and drive revenue. The new account team structure charges both the field and internal account managers with more responsibility and authority to resolve client issues, which reduces turn around time and improves the overall support experience.
In addition, the company has made a major investment of time and resources to provide a broad set of training courses designed to expand each account rep's knowledge and familiarity with OneCommand's full range of products.
OneCommand is also introducing industry-specific training to ensure all reps have a working knowledge of dealer operations in all areas, from sales to fixed operations.
"At OneCommand we are committed to helping our dealers remain profitable in these difficult times. To support our dealers we have added dedicated agents to assure we are helping them squeeze every dollar out of their customer databases. Over the last 6 years we have gathered millions of records for thousands of dealers. We know the communications that drive the most revenue and are working hard to ensure all our dealer take advantage of these to drive extra sales and service ROS now," commented Al Babbington, OneCommand CEO.
About OneCommand (http://www.onecommand.com):
OneCommand is a leading provider of integrated and automated, personalized communications designed to streamline work-flow, reduce marketing expense and generate superior customer response. Focusing on the delivery of the right message, at the right time, and through the right channel, OneCommand has rapidly expanded its market penetration by helping its clients realize significant improvements in loyalty and retention, frequency of visit and overall profitability. In 2007 the Company delivered over 100 million personalized communications on behalf of over 4,000 clients throughout North America.
OneCommand's proven, web-based Relationship Marketing Solutions enable customers to leverage the power of their voice through a multitude of channels, including voice messaging, mobile messaging, e-mail marketing, live call center services, direct mail and a variety of two-way communication streams.
By providing a seamless solution for communication from shop to buy to service and repurchase, OneCommand offers the opportunity to coordinate a unified message to customers. This approach, paired with custom automation of timely, relevant and consistent communications, has led to significant reductions in marketing expense and even greater improvements in the customer experience. For more information call 1.800.814.6820 or visit http://www.onecommand.com.