America Hears Expands, Upgrades its Unique 'Clicks-and-Mortar' Hearing-Aid Business

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Online Hearing-Aid Pioneer Delivers One-Two Punch with Enhanced Retail Sales Office Serving Philadelphia, Trenton and Bucks County Clients

America Hears Audiology Center

America Hears is the only 'clicks-and-mortar' hearing-aid company

America Hears, Inc.,, the leading manufacturer and marketer of premium digital hearing aids sold over the Internet, today announced significant upgrades to its complementary retail sales operation in suburban Philadelphia, Pennsylvania. America Hears, which pioneered online sales of hearing aids, has expanded its retail presence with a state of the art Audiology Center at its Bristol, PA headquarters and manufacturing facility.

"With the complete upgrading of our Audiology Center, we have acquired the latest technology available to the hearing healthcare industry, including the Stealth Audiometer and Real-Ear Measurement System developed and manufactured by MedRx-USA," said Henry C. Smith, CEO and founder of America Hears. "We are taking the hearing aid fitting process to a higher level by measuring the effectiveness of the hearing instrument in real-world situations, enabling constant improvements in the user's hearing experience."

Smith said the company's acquisition and use of the cutting-edge technology in its retail operations will enable America Hears to maintain its lead in delivering the latest advances to customers who purchase their hearing aids over the internet and adjust their hearing aids at home using America Hears' unique Virtual Office™ personal computer software.

No other manufacturer of premium digital hearing aids fully supports both retail and online customers. "America Hears is the only 'clicks-and-mortar' hearing-aid company," Smith said. "The same audiologists serving our walk-in retail clients also directly support America Hears' online customers through telephone support, email, and online chat, so we deliver the same high quality of service to all our customers no matter where they may be located."

Extended Office Hours

Heidi Sharpe, Vice President of Marketing for America Hears, said that with the remodeling of the Audiology Center, America Hears extended its hours of operation to better serve customers in the Philadelphia, Trenton and Bucks and Montgomery County communities. "We offer no-cost, no-obligation hearing examinations, by appointment, Monday through Saturday," Sharpe said. A complete hearing examination, which takes about one hour, can be scheduled by calling the America Hears Audiology Center at (800) 492-4515 for an appointment during the hours of:

  •     9:00 a.m. - 5:00 p.m. Monday and Wednesday
  •     9:00 a.m. - 8:30 p.m. Tuesday and Thursday
  •     9:00 a.m. - 5:00 p.m. Friday
  •     9:00 a.m. - 3:30 p.m. Saturday

America Hears manufactures and sells directly to the end user a full range of premium digital hearing-aid models, ranging from traditional custom hearing aids to the latest "open-ear" or "open-fit" hearing aids that are small, light, and nearly invisible. All America Hears hearing aids can be bundled with Virtual Office™, the company's unique combination of software and hardware that enables the hearing instruments to be programmed either by the owner, or the audiologists and hearing instrument specialists at America Hears' Customer Service Center. Virtual Office™ includes the software, Freedom Programmer and cables used to connect the user's hearing aids to any personal computer. Once connected, the owner can make the adjustments or the adjustments can be created in consultation with the Customer Service Center and downloaded over the internet directly into the hearing aids.

"America Hears' goal is to make the premium hearing aids that we design, develop and manufacture available directly to the consumer at affordable prices," said Smith. "With the world now facing economically trying times, we want to do all that we can to help, especially during the holidays when families come together in celebration."

About America Hears

America Hears ( is the world's only manufacturer of premium digital hearing aids to sell and support its products directly over the Internet. By making appropriately priced hearing-assistance products easily available to a broader market than ever before, America Hears is helping to expand the hearing-aid industry, which has experienced disappointingly slow growth in spite of the rapidly growing segment of the population suffering from age- and job-related hearing loss.


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Kelly Malick, M.S., FAAA
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