Mortgage Loan Modifications Just Got Easier with Kaleidico's CRM

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Today Kaleidico announces enhancements to their icoSales mortgage CRM to support loan modifications. Kaleidico's mortgage CRM now gives large mortgage banking and servicing operations the unique ability to contact and manage hundreds of thousands of potential loan work-out customers nationwide.

The mortgage business is in dramatic upheaval, which is why we have focused our software on solving today's mortgage problems.

Homeowners are looking for help paying their mortgages. At the same time, mortgage lenders are attempting to contact these same homeowners.

All of the major banks are launching loan modification strategies, but the implementation is slow. The challenge--how do you bring these two motivated parties together efficiently and track these complex loan modifications to success?

Until today it was a confusing mess of eligible customer lists, contact sheets, loan files, telephone calls, emails, and legal correspondence. Now it is a centralized loan modification system that can manage all of your eligible customers and work-out management.

"We bring an excellent blend of mortgage experience and process automation to the table in these challenging times," says Keith Burwell, Kaleidico's head of business development. "The mortgage business is in dramatic upheaval, which is why we have focused our software on solving today's mortgage problems."

Loan modifications are today's mortgage problem. Every major mortgage bank and servicer is attempting to work-out their troubled loans and help borrowers. Unfortunately, this process is not as smooth and streamlined as the heyday of mortgage refinance loans. These bankers need to efficiently contact and follow up on hundreds of thousands of loan modifications in every region of the United States.

Kaleidico's icoSales mortgage CRM is already designed to be a complete mortgage sales and marketing platform. However, the latest enhancements allow mortgage operations to streamline the loan modifications workflows and processes immediately, without expensive custom software or implementations.

Implementation of icoSales loan modification CRM is a simple configuration for existing customers and new customers can be working on loan modifications, using icoSales, the same day.

Kaleidico's CRM system was arguably the ground-breaking loan modification system, used by a major bank's loan modification programs in over 300 branches.

Kaleidico's new loan modification system allows mortgage operations to:

  •      Efficiently manage thousands of eligible loan modification customers
  •      Distribute loan modification leads to local loan officers to help local homeowners
  •      Manage and provide accountable follow-up to loan modifications and inquiries
  •      Document and track custom loan work-out workflows and processes
  •      Provide real-time reporting of every detail of every loan modification in the system

"Kaleidico did a significant amount of enhancements to help the first major banks to modify loans effectively manage thousands of eligible customers," explains Keith Burwell, "and these improvements are now available to the entire loan modification market--speeding aid to troubled homeowners."

This latest addition to icoSales mortgage CRM is just another example of Kaleidico's commitment to the mortgage market customer. Kaleidico watches the mortgage market with you, so we are ready with the solutions you need.


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Keith Burwell
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