Sacramento, California (PRWEB) March 19, 2009
Think Smart Inc. Sacramento's premier outsource I.T. company has launched a brand new interactive web site. The site http://www.thinksmartinc.com is designed with customers in mind; utilizing simpler navigation, online forms, updated product information, new services and a fresh look and feel.
"Last year was a transitional time for Think Smart; we acquired Central House Technologies, enhanced existing services, launched new products, built out a secure, temperature controlled co-location facility and brought on new employees. It was time for us to transform our site to represent all of these changes. We really wanted to communicate with our customers more effectively and make our website simple to use so customers could get to the information they need quickly." said Think Smart's President, Rob Ross.
Customers can now click to link to a live web cam in Think Smart's Network Operations Center and watch support engineers work in real time. "Giving customers a chance to see us work live shows them how we are constantly working to ensure their networks are running smoothly. If a customer contacts us they can jump online and really see us helping them, it gives our customer service a personal touch." commented Phil O'Brien, Think Smart's Senior Support Engineer.
Other new features include quick links to live help , services, online quotes and contact forms. Online forms really streamline the information process by allowing customers to submit the correct information directly on the site. These quick links enable customers to get to the live help option easily and multiple links to Think Smart services make navigating the new website a snap.
"As part of our marketing focus we really want to drive clients and potential customers to our website. It is important once we get them there to engage them. We want our site to be friendly and visually stimulating so they want to come back." said Marina Hill, Think Smart's marketing director.
About Think Smart Inc.
Founded in 2000 Think Smart Inc. focuses on building innovative and cost effective ways to support business computer network systems. "Our mission is simple. Provide the most comprehensive proactive protection and support available to our clients with a fixed predictable monthly cost," said Rob Ross, President & CEO.
Headquartered in Sacramento, CA Think Smart maintains a state-of-the-art support facility complete with a 24/7/365 Network Operations Center. This center employs the most advanced technologies such as dual entry fiber, biometric security access, and 24x7 security.