Customer renewals are essential to the continued growth of the company. The ARCOS renewal rate is 100% over the past five years, which is a tribute to all areas of the company, particularly our customer service and development departments.
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Columbus, OH (PRWEB) June 18, 2009
In unprecedented economic times for utilities and other U.S. businesses, Florida Power & Light, Central Hudson Gas & Electric, Dayton Power & Light, and Southern Maryland Electric Cooperative renew their SaaS service contracts with .ARCOS, Inc. for multiple years.
Mitch McLeod, President, ARCOS, Inc., states, "Customer renewals are essential to the continued growth of the company. The ARCOS renewal rate is 100% over the past five years, which is a tribute to all areas of the company, particularly our customer service and development departments." ARCOS Customers not only enjoy the operational benefits of ARCOS dispatch, scheduling, and callout rule enforcement consistency, but also substantial reductions in O&M expense, recovered meter revenue, customer satisfaction, employee and public safety and reduced CAIDI.
ARCOS is now being used by more than 40 electric and gas utility companies throughout the United States. To find out more about the operational and financial benefits of ARCOS visit http://www.arcos-inc.com.
About ARCOS, Inc.:
ARCOS, Inc., located in Columbus, Ohio, was founded in 1993 as an Interactive Voice Response (IVR) consulting and custom application development company. The ARCOS, Inc. System is the most widely used automated crew callout solution in the industry with 40 utility operating companies; over 40,000 field service employees, over 2,000,000 callout phone calls per year; 200,000 callout events per year; 260,000 positions filled and 71% average acceptance rate.
ARCOS is currently used by the top 5 Fortune 500 utilities represented by Dominion Resources, Duke Energy, FPL Group, Exelon, and Southern Company. ARCOS Crew Callout provides a high-performance, web-based communication and response platform that automates the complex crew callout process and enables instant notification and tracking of employees. From turnkey to complete configuration and customization, an ARCOS Crew Callout solution exists for every size utility.
Florida Power & Light - Florida Power & Light Company is one of the largest, fastest-growing and top-performing electric utilities in the nation. In 2007, FPL's average number of customer accounts grew by 87,000 to 4.5 million.
Central Hudson Gas & Electric - Central Hudson Gas & Electric Corporation (Central Hudson) is a regulated transmission and distribution utility serving approximately 300,000 electric customers and 74,000 natural gas customers in a defined service territory of New York State's Mid-Hudson River Valley. Central Hudson delivers natural gas and electricity in a defined service territory that extends from the suburbs of metropolitan New York City north to the Capital District at Albany. Central Hudson is a leader in promoting regional economic growth, improving system reliability, and effective cost management
Dayton Power & Light - DPL Inc. - a regional energy company
DPL Inc. and its principal subsidiary, The Dayton Power and Light Company (DP&L), supply power to 514,000 customers throughout West Central Ohio. And, we generate electricity at 10 power plants, with a total capacity of 3,700 megawatts.
Southern Maryland Electric Cooperative - SMECO is a member-owned electric cooperative serving more than 142,000 customers in four Southern Maryland counties. The Co-op has provided power to residential, commercial, and industrial customers for more than 70 years.