Argos Statistics Show Significant Growth In Multi-Channel Customers Over The Recent Postal Strike Period

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Today's UK consumer has the resources and technical knowledge to cope with postal delivery issues.

Argos has revealed today that the volume of customers using their online Check & Reserve service was up almost 100% Year-on-Year (YoY) for home entertainment electrical products during the last week of the postal strikes in October.

Argos, the UK's leading multi-channel retailer, believes this indicates that today's UK consumer has the resources and technical knowledge to cope with postal delivery issues, that recent reports suggest have hindered pure play e-tailers. This insight follows IMRG's e-Retail Sales Index report which states that the postal strikes adversely affected the growth of online retailer's during the last week of October. reservations of small consumer electrical goods such as iPods and digital photo frames more than doubled from levels recorded during the first week of October. Laptop reservations were four times higher on the same basis.

Compared to the same week last year, reservations for DAB digital radios were up over 140% YoY, DVD players increased by more than 70% YoY, with sat navs and TVs also receiving an uplift in reservations.

The statistics released by Argos also confirm that 40% of consumer electronic sales came through Check & Reserve during the previous week, covering 19-25 October 2009, which included the first two-day postal strike.

Argos pioneered the free online reservation service which has been in place since 2000. Argos customers are able to check real-time stock levels at their local stores before an instant 48-hour reservation is placed on their items, which can be stocked in stores, ready for customers to go collect at their convenience.

Argos customers are able to Check & Reserve products up until the close of business on Christmas Eve, providing the general merchandise retailer and its customers with the advantage of last minute Christmas purchases that online retailers are unable to manage.

Note to News Editors: For more information contact Media Relations, tel: 0845 120 4365, mobile: 0771 3064079

About Argos
Argos is a unique retailer recognised for choice, value and convenience. It sells general merchandise and products for the home from over 700 stores throughout the UK and Republic of Ireland, online and over the telephone. In the last financial year, Argos sales were £4.3 billion.

Argos serves over 130 million customers a year through its stores. On average, 18 million UK households, or around two thirds of the population, have an Argos catalogue at home at any time.

Argos expects to add around 20 stores this year. Its Internet site,, was the most visited high street retailer online in the UK in 2008.

Argos is part of Home Retail Group, the UK's leading home and general merchandise retailer.


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