PSS Launches Nortel Support Protection Program

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Special Offer Guarantees 24x7x365 Support Until 2012 and Lowers Cost 20% for Enterprises with Nortel IVR, CTI, and PBX Systems

We've also made this offer as economical as possible without compromising the high standard of service PSS is known for.

Nortel customers faced with uncertainty about the future finally got some good news today. PSS, experts in contact center infrastructure and applications, announced a special program that guarantees for several years the availability of 24x7x365 maintenance and support for Nortel IVR, CTI, and PBX systems. PSS designed the program to protect the customer's investment in their Nortel equipment and to ensure a safe path forward well into the future.

The Nortel Support Protection Program from PSS includes:

  • A guaranteed source of system maintenance and support until at least 2012 available for Nortel IVR: VPS, VPS/is, and MPS systems, Nortel CTI: Symposium, CCT systems, and Nortel PBX: Meridian, BCM systems
  • Ongoing application maintenance, not just break/fix support
  • 24x7x365 service with calls answered immediately by trained engineers
  • 20% lower cost than Nortel's standard price for 8am-5pm service
  • 15% discount on PSS professional services for new projects, including IVR application development, CTI development, and User Interface Design services.

"Few enterprises are prepared to risk any interruption or degradation of service on equipment that is vital to their customer interactions- especially in today's climate. This program eliminates one of the biggest concerns we have heard from customers with Nortel call center equipment," said Lew Chipp, President of PSS. "We've also made this offer as economical as possible without compromising the high standard of service PSS is known for."

Learn more about the Nortel Support Protection Program from PSS.
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About PSS
PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, VoIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, and Wells Fargo. PSS partners include Genesys, Holly Connects, Nortel, Verizon, and Voxeo. For more information, visit

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