As customers increasingly turn to social media tools including Twitter and Facebook as primary forms of communication, they expect the brands that they do business with to have an online presence as well.
Alexandria, VA (PRWEB) August 9, 2010
Learn how to incorporate social media into a corporate customer service arsenal via an upcoming webinar, “Bridging the Gap Between Social Media and Customer Service”. This Webinar, presented by Liat Myers, Director of Social Media with VIPdesk, will be held on Tuesday August 10 at 2:00 p.m. ET.
As customers increasingly turn to social media tools including Twitter and Facebook as primary forms of communication, they expect the brands that they do business with to have an online presence as well. Social media is becoming a necessary tool for customer engagement, however the role of social media in the enterprise is not cut and dried. For many companies, this is uncharted territory.
This complimentary, hour-long Webinar will show how to bridge the gap between social media and customer service through integration of social media into the customer contact center. Mary and Liat will discuss the role of the customer contact center in social media management, and review best practices, tools and tips for adding social media to the customer communication arsenal and incorporation into the contact center.
This Webinar will cover the following:
- The importance of integrating social media into overall customer service strategy
- Best practices addressing how social media can be used to supplement current customer communication channels
- The role the customer contact center plays in social media implementation
- Best practices, tools, and tips for incorporating social media into your contact center
Space in this webinar is limited to the first 100 registrants. Register online at http://vipdesk.wufoo.com/forms/august-10-bridging-the-gap-webinar/
For more information, email press(at)vipdesk(dot)com or call 703-837-3507.
Global industry leaders trust VIPdesk to enhance their brands through our customer care and loyalty programs. Serving as a seamless extension of their brands, our innovative Brand Experience Management Solutions deliver memorable customer experiences, business insights and actionable intelligence that generate customer advocacy and drive business growth. VIPdesk’s full suite of Brand Experience Management solutions includes Concierge Services, Customer Care Services, Social Media Management, Experiential Programs, IVR Services and Voice of the Customer Surveying & Analytics. To find out more about VIPdesk, visit http://www.vipdesk.com.