Consumer Contact Expands with US-based Call Centre

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Consumer Contact ULC is pleased to announce that it will be opening its first US-based call centre.

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"As our business expands in the U.S. as well as Canada, we feel now is the ideal time to open a US call center,” says Derek Bildfell, company CEO.

Consumer Contact ULC is pleased to announce the creation of Consumer Contact U.S. Inc., an affiliate company that will manage Consumer Contact’s expanding U.S. operations including a newly constructed call centre in Cheektowaga, New York.

“Consumer Contact is a growth company that is expanding its customer experience management solutions. Within this expansion is the need for additional customer interviewing capacity. As our business expands in the U.S. as well as Canada, we feel now is the ideal time to open a US call center,” says Derek Bildfell, company CEO.

The creation of Consumer Contact U.S. Inc. and the Cheektowaga call centre is evidence of Consumer Contact’s continuing development as a leader in customer experience management. The company has been expanding business operations across Canada and into the United States over the last several years and its staff size has increased by 30% in 2010 alone.

As both large and small companies recognize the benefits of employing effective customer experience management programs, the demand for Consumer Contact’s many service offerings continues to increase.

In addition to Consumer Contact’s 5 Canadian-based call centres, The Cheektowaga call centre will provide improved localized service to American clients, allowing them to travel domestically within the country when tracking project progress. This initiative will allow US consumer feedback to be collected by American interviewers.

The new centre is equipped with 106 call stations and a state of the art formal meeting room. The close proximity of this call centre to Canada enables our executive client project teams to travel between Cheektowaga, New York and Toronto, Ontario promptly when their presence is required. The additional resources will allow for greater project distribution, efficiency and management.
“After careful consideration, we found Buffalo to be an ideal location with great infrastructure, a large pool of talented and motivated potential employees and the added benefit of being close to our head office in Toronto, Ontario,” says Bildfell.

The Cheektowaga call centre is located within the Apple Tree Business Park, a short drive from downtown Buffalo and just minutes from the Greater Buffalo International Airport. The new location offers ample parking space, accessible bus service, daycare, fitness facilities and deli. Cheektowaga is home to a robust labour force that will benefit both Consumer Contact and the Greater Buffalo economy.
Consumer Contact is looking forward to providing continued high quality data collection and customer experience management services to its clients and this expansion will enable the company to continue moving forward as a force in the market research industry.

About Consumer Contact ULC

Consumer Contact conducts over 1 million customer loyalty interviews a year and is driven by a passion for quality based on nearly 40 years of experience. Consumer Contact has the well-earned reputation as being the company that can handle the largest, most complex research projects. The North American based company currently has five call centers and 470 stations. Industry leading interviewer training and quality control, combined with Client Project Teams and easily accessible off-site monitoring, guarantees the highest of quality standards. Consumer Contact specializes in continuous tracking, customer satisfaction and business to business research.

For further information contact:
Andrea Loziuk at Consumer Contact 1-416-493-6111.


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Andrea Loziuk
Consumer Contact
416-493-6111 ext. 170
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