Austin, TX (PRWEB) November 1, 2010
Affinegy, providers of intelligent home networking solutions to millions of broadband subscribers, today announced it has been named to FierceCable’s Fierce 15 list, designating it as one of the top cable industry players in 2010. FierceCable's editorial staff chose the Fierce 15 list from a group of service providers and vendors that were either nominated by their readers or chosen by editors as offering this year’s most compelling technologies and services.
Affinegy was recognized for its DigiDo Platform, a suite of software applications used in the service provider’s customer care center, their business office and their customers’ homes to enable and manage today’s “Connected Lifestyle.”
The DigiDo Home Portal software helps users securely and easily discover, connect and manage their connected lifestyle gear — computers, game consoles, smart phones, printers, tablets, etc. DigiDo transforms the complex configuration process into a simple and highly automated experience that gets the network set up correctly from the start. Once activated, DigiDo provides seamless connectivity between devices, digital services, and media — at home or on the go.
The DigiDo Care Portal delivers real time information about the customer’s network status along with details of their configuration and that of any connected devices for use by care agents in solving individual and broad network problems. Business planners also use the information to determine consumer use and adoption patterns to identify new marketing opportunities, while customer service agents can uncover up-sell opportunities.
“Inclusion in this year’s Fierce 15 is an honor that validates our solution’s value in helping service providers enable, monetize and expand their customers’ Connected Lifestyles,” said Melissa Simpler, CEO of Affinegy. “Our solutions have consistently enabled service providers to reduce customer support expense, build top-line revenue, speed and scale advanced service deployments, reduce service churn and increase customer loyalty. Given the growing popularity and complexity of home networks, Affinegy’s solution is an essential component for effectively and profitably serving the connected digital home.”
Affinegy provides software solutions that enable seamless connectivity between consumers, their devices and their content, whether inside or outside the home. Affinegy’s DigiDo Platform is a flexible, extensible suite of digital lifestyle enablement applications, which allow consumers to easily install, manage and expand their home data and entertainment networks. Leading service providers and consumer equipment vendors offer Affinegy solutions to their customers as the control point for their connected home experience. Deployed in more than 5 million households, Affinegy solutions increase product and service adoption, slash inbound support costs, and provide an open architecture for delivering new value-added services for the consumer digital lifestyle. For more information, visit http://www.affinegy.com.
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