Rochester, MI (PRWEB) November 22, 2010
In the fast-paced and ever-changing world of ecommerce, meeting the demands of consumers is a key to success. That is why Organize-It (http://www.organizeit.com), an online retailer of storage and organization products, now offers customer service support via live chat in addition to 24/7 phone support. Organize-It is committed to making customer service more accessible and to continuously increase the quality of service offered.
Earlier this year, Organize-It has extended customer service phone support to 24 hours a day, 7 days a week. Organize-It has teamed up with 24-7 INtouch to offer after-hours customer service support. Customers can speak directly with an experienced Customer Representative without being restricted by call center hours of operation. As a result, customers are able to get answers to most questions and place phone orders when it’s convenient for them.
To further expand their customer reach, Organize-It has also made live chat available on their website during regular business hours. BoldChat, a leading live chat software makes it easy for customers to connect with a Customer Representative with just a click of a mouse. “Within hours of implementation of the live chat we were receiving questions from customers and effortlessly addressing their issues” says Catherine Parent, Senior Customer Service Representative at Organize-It. “Having live chat is a sign that a business is genuinely dedicated to the highest levels of service both before and after the sale,” said Ross Haskell, Director of Marketing for Bold Software. “Our research shows that once a consumer uses the technology, they start looking for it everywhere they shop. We are pleased that Organizeit.com has embraced our live chat solution as a way to actively engage their website visitors.”
Organize-It General Manager Chris Nylen is also excited about the expanded hours and the new communication channel. “Live chat offers immediate and personal connection with our customers,” says Nylen, “At the same time offering support via the phone is a priority for us and we are glad to offer this option without restricted hours.”
Organize-It, an independent retailer, was founded in 1997, and offers thousands of storage, organizing and houseware products online at http://www.organizeit.com. They also offer practical home, garage and office wares. Custom closets, including design and installation services and most products offered online, are also available at Organize-It’s Shelby Township, Michigan retail showroom.
24-7 Intouch is a leading contact center company that delivers phone support outsourcing solutions across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses goals to reduce costs, increase incremental revenue and deliver customer loyalty to their clients.
Bold Software LLC, is a leading provider of world-class web communication tools designed to help businesses improve online support and increase sales. Using Bold Software’s live chat, click-to-call, email management, and active co-browsing tools, businesses can quickly and effectively engage visitors on their website. Bold Software sells a wide variety of competitively-priced products under the BoldChat, BoldCall, and BoldCCM brand names.
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