ICC/Decision Services Partners with STELLAService to Launch E-Shops

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Will Provide a Customer Service Benchmarking and Competitive Intelligence Program for Online Retailers

ICC/Decision Services is proud to announce a new partnership with STELLAService, the authority for measuring and benchmarking online customer service performance. David Rich, President & CEO of ICC/Decision Services, explains: "STELLAService is the most trusted provider of customer service evaluation programs for Internet retailers. The opportunity to team up with STELLAService to deploy the E-Shops business solution, in conjunction with the brick and mortar analysis we already provide to some of the world's most recognized brands, will allow us to offer a genuine 360 degree view of the customer experience to our current and future client base."

Jordy Leiser, CEO and Co-Founder of STELLAService, agrees: "This partnership offers online retailers unique and compelling insight into their online customer service performance while simultaneously benchmarking that performance against their peers. In today's marketplace, the competitive advantage lies with those who continuously evaluate and obsess over the online customer experience. From website features to shipping, delivery, and returns metrics to customer support capabilities and performance, the leaders in e-commerce closely monitor their service proposition and how it stacks up to the competition. Working with ICC/Decision Services to combine our comprehensive approach with its time-tested process of measuring and reporting on customer experience data will enable retailers to gain crucial insight into the quality and consistency of their online service."

About ICC/Decision Services: ICC/Decision Services is a privately held company headquartered in New York City serving customers around the world. Since 1979 we have offered hands-on experience designing and executing highly successful Customer Experience Management programs. Together our management team has more than a century of expertise developing creative solutions for some of the world's leading retail brands such as L.L. Bean, Coach, H&M, CVS, and Walmart. For more information visit: http://www.iccds.com.

About STELLAService: STELLAService is the first and only company dedicated to measuring and benchmarking online customer service performance. The invaluable data obtained by STELLAService is used by consumers to make more informed online purchasing decisions and by companies to obtain crucial business and industry intelligence. More information can be found at: http://www.stellaservice.com.

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David Bayley
ICC/Decision Services
800-444-1717 ext. 213
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