Guaranteed Home Mortgage Company Implements Loan Communications System to Improve Compliance and Consumer Interactions

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Guaranteed Home Mortgage Company, Inc. (Guaranteed), a national residential mortgage investment and banking firm, today announced the implementation of its new Loan Communications System (LCS) to improve compliance and consumer interactions.

LCS mentors our borrowers through a complex process and lets them know where their application stands every step of the way.

Guaranteed Home Mortgage Company, Inc. (Guaranteed, http://www.ghmc.com), a national residential mortgage investment and banking firm, today announced the implementation of its new Loan Communications System (LCS) to improve compliance and consumer interactions.

The system automates compliance with Regulation Z, Regulation B and RESPA disclosures, sending adverse notices when necessary; provides digital imaging to allow completion and e-signatures of state-specific forms; offers a consumer portal to provide answers to borrowers’ two key questions -- where am I in the process and what do I do now? -- and automates the workflow to ensure underwriters receive complete files every time.

David Wind, Principal and President of Guaranteed Home Mortgage Company, said, "LCS brings our company into the 21st century and saves us from costly legal liability by ensuring we meet changing rules and regulations, new lending requirements and the latest investor guidelines. More importantly, it mentors our borrowers through a complex process and lets them know where their application stands every step of the way.”

Wind went on to describe the consumer portal in more detail including a color-coded bar graph showing the real-time status of the loan; a box listing any required documents, with e-signature software and a bar-coded fax cover sheet to facilitate their completion; and an information window and discussion tab to allow interactions among the consumer and anyone on the loan team.

LCS provides an orderly workflow for loan applications by automatically forwarding the file to the next person in the process, thus ensuring the file is complete when it reaches the underwriter’s desk. Underwriter productivity, in terms of loans per month, is significantly increased, while borrowers are spared from unnecessary anxiety during an inherently trying and transitional period of their lives.

Founded in 1992, Guaranteed has grown rapidly since its inception. It recently opened a new office in Rockefeller Plaza in New York City and added the states of Delaware, Indiana and Missouri to its roster. Guaranteed was also listed in the Inc. 500 list of fastest growing companies in the nation.

For more information, please contact Kelley Berkheiser at 914-696-3400, visit http://www.ghmc.com or write Guaranteed Home Mortgage Company, Inc., 108 Corporate Park Drive, Suite 301, White Plains, NY 10604.

About Guaranteed Home Mortgage Company
Founded in 1992, Guaranteed Home Mortgage Company (Guaranteed), a licensed mortgage investment and banking firm, is comprised of more than 300 mortgage professionals lending in 28 states. The company, previously named in the Inc. 500 list of the fastest growing companies in the United States, provides residential mortgage financing to a wide variety of consumers and real estate professionals.

David Wind, an attorney, is Principal and President of Guaranteed. Previously, he served as a financial analyst of mortgage-backed securities at Citicorp Investment Bank and clerked in the real estate finance department of the New York State Attorney General’s Office.

The company provides many sources of advice for potential homebuyers including a weekly blog at http://www.ghmc.com//blog/ and monthly instructional articles at http://www.ghmc.com/content-provision.asp.

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Kelley Berkheiser

Willy Gissen
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