Morrish Solicitors Saves Temporary Cover Costs via BigHand Speech Recognition

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Morrish Solicitors implements BigHand’s Speech Recognition Module to automatically transcribe internal documentation and remove the requirement for temporary cover when support staff are on leave

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BigHand, the leading voice productivity vendor in the legal and professional services community, has today announced that eminent Yorkshire law firm, Morrish Solicitors increased their productivity without compromising standards for high quality legal services and removed the need to hire temporary staff to cover absences, through implementing BigHand’s server-based Speech Recognition Module. With fee earners now sending their file notes and attendance notes to Speech Recognition for automatic transcription, Morrish’s highly skilled support staff are free to focus their abilities on more specialist, knowledge-based work.

Morrish becomes the latest firm in a quickly growing number of BigHand customers to experience productivity gains as a result of implementing server-based Speech Recognition software.

Jaime Lockwood, IT Manager, Morrish Solicitors comments:

"Morrish Solicitors have been users of BigHand digital dictation for a number of years and we haven’t looked back, but like many firms that have previously tried and failed with client-side Speech Recognition, we were sceptical about the productivity benefits that the new server-based transcription technology could deliver.

I had heard positive reviews of BigHand Speech Recognition from a local firm already benefiting from the technology – our Partners were therefore keen to give it a try. Our evaluation delivered very impressive results; one Partner improved their accuracy from 62% to 95% after the first round of corrections, and another Partner achieved 97% accuracy after first round corrections.

The results stopped us in our tracks, we were considering Speech Recognition as a tool for the future but given the high accuracy levels, it suddenly became a viable proposition that could very quickly deliver productivity benefits.

In terms of our ROI, the cost of a Speech Recognition licence is roughly equivalent to one week’s temporary cover. We currently have one member of staff on maternity leave and rather than replacing her with a temp, much of the mundane work is now processed via Speech Recognition with the more detailed tasks simply being allocated to other members of the team via our BigHand workflow system.

Speech Recognition is now being used to produce internal documents such as file notes or attendance notes, and fee earners are also using the technology to produce their emails. By automatically transcribing less important internal documents, it has freed our secretaries to focus on specialist, knowledge based work. Morrish takes the training and development of our support staff very seriously, and the transcription of file notes for example, is a waste of their substantial abilities.’’

Based on its experience of delivering productivity enhancing Speech Recognition solutions to over 70 of its customers in 2010, BigHand is predicting significant adoption of the technology in 2011. Rob Lancashire, MD UK Legal & Professional Services at BigHand comments:

''I have been around the provision of speech recognition technology for over 10 years now and this time it really feels right. This is why we are investing significant sums of money in the development of innovation in this area, for example we have developed a pre-learning tool that means we can pre-teach the system the way a user speaks so they don’t have to spend any time teaching it. We know that delivering a Speech Recognition solution that actually works, as we have done at Morrish Solicitors, will be game changing for our customers’ businesses.’’

BigHand has been leading voice productivity technology innovation for over a decade. The next major version of its award-winning enterprise software, BigHand 4.0, will be released next month and is the only system to feature the new Speech Recognition Pre-Learning Tool.

About BigHand
The BigHand Group supports over 120,000 professionals globally, across 1,250 organisations, and is based out of London, Chicago, Sydney and Toronto. BigHand is a Microsoft Gold Partner, BlackBerry ISV Partner, and was voted ‘Dictation System of the Year’ at the 7th Annual Law Technology News (LTN) Awards 2009. BigHand was also nominated at the British Legal Awards 2009 as ‘Technology Provider of the Year’. Additionally, BigHand won 'Mobile Product of the Year' at the CNet Business Technology Awards 2008. Further info is available at http://www.bighand.com

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Jo Greenway
BigHand
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