QCSS, a Rapidly Growing, Call Center and Telemarketing Firm, Celebrates Twenty Years in Business

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Catherine Karabetsos (CEO) and Karin Hall (CSO) launched QCSS, Quality Customer Service & Sales, in February of 1991 out of an office located in Hall’s home. QCSS began as an outsourced sell-by-phone business with a niche in the cosmetic industry, their biggest client at the time being Marilyn Miglin, a Chicago based Fragrance and Cosmetics Company. In 1997 the duo landed on the cover of Money Magazine for Best At-home business in America.

“2011 will prove to be a year of innovation to accommodate our clients in meeting their sales and customer’s service challenges as well as helping them realize their goals in our new location,”

Catherine Karabetsos (CEO) and Karin Hall (CSO) launched QCSS, Quality Customer Service & Sales, in February of 1991 out of an office located in Hall’s home. QCSS began as an outsourced sell-by-phone business with a niche in the cosmetic industry, their biggest client at the time being Marilyn Miglin, a Chicago based Fragrance and Cosmetics Company. In 1997 the duo landed on the cover of Money Magazine for Best At-home business in America.

Now, twenty years later, QCSS has done business with many reputable large companies, including Anixter, Videojet, Marketing Innovators, IBM, CMIT Solution Franchises and CraftBilt Manufacturing Company. In 1997, QCSS moved out of the virtual / at home office space into a traditional office in Buffalo Grove to accommodate their rapidly growing clientele base. In 2011, QCSS is looking forward to finding an additional state-of- the-art facility to call home for an expected 150 new staff members.

Catherine Karabetsos, Co-Founder and CEO of QCSS stated, “As we approach 20 years, I look forward to greatness for our business, our community, state and country-we have found success during very difficult times and have proven we are strong enough to overcome the unthinkable. We have rallied to embrace all the challenges that have taken place over the past 2 decades, in addition to innovation happening at the speed of light. We have learned to adapt, adjust, embrace and challenge ourselves on a daily basis. I am so proud to be a part of this incredible time for QCSS, and we will continue to grow our business by nurturing one relationship at a time”.

Over the last twenty years QCSS has been named Call Center Magazine's "Call Center of the Year" and Money Magazine's "Small Business of the Year". In addition, QCSS received the Entrepreneurial Success Award for Illinois Governor's Business Awards.
“2011 will prove to be a year of innovation to accommodate our clients in meeting their sales and customer’s service challenges as well as helping them realize their goals in our new location,” stated Hall, CSO of QCSS. “We anticipate much success and unprecedented growth with our go-to-market sales strategies. Our experienced team will now be able to take our contact center best practices to the next level”.

QCSS, Quality Customer Service and Sales, generates revenue opportunities for companies who want to increase the efficiency and effectiveness of their sales and marketing efforts whether inbound customer service, answering services, or outbound lead generation and appointment setting. As a leader and innovator in the sales and marketing industry for now 20 years, QCSS provides clients with a dedicated team of telephone sales representatives, a quality assurance staff, and the best inbound/outbound calling technology on the market.

To learn more about QCSS, please visit http://www.qcssinc.com or call us toll-free at 888.229.7046

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Karin Hall
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