Hospice Organizations Automate Field Data Capture and Improve Patient Outcomes with Digital Writing Technology

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Home care management services organization empowers field staff with technology to streamline field communications and enable continuous improvement of patient care

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With digital writing technology, both our business practices and patient outcomes have now been improved.

ExpeData®, an innovative software company and a global leader in digital writing, recently announced that HealthEssentials is utilizing digital pen and paper technology within its hospice organizations to streamline field communications and enable continuous improvement of patient care. Hospice organizations using the solution include Hospice Touch in Orange County, Gerinet Healthcare Burbank and Gerinet Healthcare Downey. The solution will also be deployed within its physicians group, GNMA (GeriNet Medical Associates).

HealthEssentials is a management services organization that oversees a family of companies including pharmacy, durable medical equipment, post-acute, long-term care physician services and home health and hospices. They have a significant field staff that fill out hard copy forms and submit the information to their respective offices either in person, by fax or by phone. This system proved to be inefficient due to unclear handwriting, the excessive time it took to turn in the forms and the resulting phase for coordinators to file the paperwork.

Since deploying the digital writing solution, HealthEssentials has been able to streamline its field data capture processes, thereby decreasing the time spent processing the information and resulting in the following improvements:

Better Care for Patients
Patients can now receive new prescriptions and medical equipment they need at a faster rate since the information is captured and transferred electronically.

Increased Productivity
Less time processing paperwork and more time caring for patients, since data captured in the field can be submitted using a Blackberry via Bluetooth.

Improved Quality Assurance
Improved access to readily identifiable leading indicators such as pain scores resulting in better response time to patient needs.

Cost Savings
Based on results from divisions currently using the technology, HealthEssentials is estimating significant cost savings in a number of areas including mileage, printing, materials and handling, and staff hours.

“It is critical that all patient records are up-to-date,” said Stacey Rodillon, Project Manager for HealthEssentials. “With our old process, team coordinators spent the majority of their day filing forms submitted by the field staff. With digital writing technology, both our business practices and patient outcomes have now been improved. We are confident that utilizing this technology for our field service data is the most viable option in terms of cost and effectiveness.”

Leveraging Anoto® digital pen and paper technology and utilizing EDW® Mobile routing technology, handwriting captured on forms is transmitted in near real-time using wireless mobile devices (in this case, Blackberrys). The EDW software platform technology converts the handwritten information to electronic data, enabling field staff to easily submit the information without faxing, scanning or hand delivery of the completed forms. The handwritten information is available for immediate use.

"As a global leader in the digital writing market, ExpeData understands the challenges faced by organizations with a large field service staff,” said Mark LaForce, Director of Enterprise Sales, ExpeData. “Healthcare services such as home health and hospice need an efficient way to manage costs and avoid complexity. Utilizing digital writing technology enables organizations like HealthEssentials to eliminate unnecessary paperwork and focus their attention on what matters most -- patient care.”

Digital writing technology is enabling healthcare organizations across the globe to increase efficiencies while reducing costs. For more information, visit http://www.expedata.net or call 877-341-EDWP (3397).

About ExpeData
ExpeData is an innovative software company and a global leader in digital writing. The award-winning EDW® products provide market-leading solutions for incorporating digital writing into existing business processes via digital pen and paper technology and tablet devices. Digital writing delivers significant benefits to organizations of all sizes. EDW solutions are used across the globe, delivering value in multiple industries including Healthcare, Financial Services, and Field Services. For more information, visit http://www.expedata.net.

ExpeData, and marks shown with an ® are owned by ExpeData or their respective owners, and registered with the U.S. Patent and Trademark Office. Other trademarks, such as product and service names, found on ExpeData web sites are owned by ExpeData or by third parties. No ExpeData trademark or service mark may be used as a hyperlink or otherwise, including but not limited to, for advertising or promotion purposes, without ExpeData’s prior written permission. “Anoto” and the Anoto logotype are trademarks owned by Anoto AB.

For more information, contact:
April J. D'Angelo
ExpeData, LLC


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April J. D'Angelo
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