Birmingham and Solihull Mental Health NHS Foundation Trust speeds up dictation turnaround and reduces costs with BlackBerry solution

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With BigHand digital dictation for BlackBerry® the backlog in one team has almost completely gone.

With BigHand digital dictation for BlackBerry® the backlog in one team has almost completely gone and correspondence is being sent out just a few days after recording, instead of a few weeks as sometimes happened in the past.

Birmingham and Solihull Mental Health NHS Foundation Trust operates from over 100+ sites spread across a 172-square-mile region providing mental healthcare to a population of 1.2 million. Over the years there has been a steady rise in the volume of correspondence associated with the ever-increasing demand on healthcare. The Trust began looking at digital dictation solutions, since all the senior doctors and consultants were already using BlackBerry® smartphones for mobile email, the Foundation Trust decided to get even more value from its existing deployment and added BigHand digital dictation for BlackBerry smartphones to the solution, across a potential population of over 500 users.

It enables clinicians to create new recordings directly from their smartphones. Dictations are then automatically and securely sent using the push technology of the BlackBerry® solution to secretaries for transcription. The application also lets clinicians see the real-time status of each transcription and review final documents directly via their BlackBerry® smartphone.

Gunther Empl, ICT Program Manager at Birmingham and Solihull Mental NHS Foundation Trust commented: “Managing dictation for such a mobile workforce presented several challenges. One was workload. Clinicians would sometimes wait until it was convenient for them to return to base and drop off a tape with their secretary; the secretaries ended up with one or two tapes and didn’t know how many dictations were on them.”

The BlackBerry® solution with BigHand digital dictation has improved workflow management. Turnaround times have improved because consultants no longer have to return to the office to hand over tapes. The deployment proved to be a success for the clinicians straight from the outset. At the end of the first phase, with just over one fifth of the 500 consultants using the solution, 67% of all dictations were already coming through the BlackBerry solution.

Gunther Empl, ICT Program Manager at Birmingham and Solihull Mental Health NHS Foundation Trust further commented: “With BigHand digital dictation for BlackBerry® the backlog in one team has almost completely gone and correspondence is being sent out just a few days after recording, instead of a few weeks as sometimes happened in the past.”

BigHand’s healthcare digital dictation and speech recognition solution now supports over 30 NHS Trusts and over 15,000 users across the UK.

Contact:
Chris Bell, BigHand. Email: chris.bell(at)bighand(dot)com Tel: +44 (0)20 7940 5907

About BigHand
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BigHand is based out of London, Chicago and Sydney. BigHand is the leading provider of digital dictation and speech recognition technology to the UK Healthcare market. As a UK developer, BigHand has a 20+ strong development and products team based in the UK. BigHand is currently used by over 25 NHS Trusts in the UK, involving over 15,000 users. Further information is available at http://www.bighand.com/.

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Chris Bell
BigHand
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