Benefits include better coordination, faster diagnostics, reduced errors, less paperwork, and ultimately less downtime and lower costs.
Suwanee, GA (PRWEB) August 17, 2011
MultiCam Southeast is equipping all of its field service technicians with an integrated, portable technology platform that utilizes tablet computers, mobile wi-fi hotspots, and multiple software applications.
The new technology enables MultiCam Southeast technicians to create billing summaries onsite at customer facilities complete with part numbers and service notes. The new system also allows onsite creation of warranty claim forms and machine installation reports. Customers may indicate their approval by signing forms electronically on the pad-like computer with a stylus. Forms including signatures are emailed for processing and stored for future reference in a cloud-based database.
The tablet includes an integrated high resolution camera, so MultiCam Southeast technicians may attach photographs to forms or save them in a customer’s file. Photographs of the customer’s equipment will help with diagnostics, identification of parts, and keeping records of the customer’s configuration for future reference.
In addition to improving the efficiency of MultiCam Southeast’s technicians, this new system offers significant benefits to MultiCam Southeast’s customers and vendors. Benefits include better coordination, faster diagnostics, reduced errors, less paperwork, and ultimately less downtime and lower costs.
“We are committed to providing excellent local service and support for our CNC machine customers,” said Mark Balloun, president of MultiCam Southeast. “The investment we are making in the new system is a sign of this commitment and will immediately benefit our customers.”
About MultiCam Southeast
MultiCam Southeast is an authorized distributor of MultiCam CNC routers, CNC plasma, CNC laser, CNC waterjet, and CNC knife cutting systems, as well as CAD/CAM software, CNC router bits and tooling, plasma consumables, heaters and coolers, training classes, and technical services. MultiCam Southeast serves the woodworking, metal fabrication, plastic fabrication, sign manufacturing, composite, solid surface, and HVAC markets, among others. Based in Suwanee, Georgia, MultiCam Southeast also has a Technology Center in Charlotte, North Carolina. For more information, visit http://www.multicamsoutheast.com.