Tinnitus charity becomes member of The Helplines Association

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The British Tinnitus Association (BTA), the only UK charity solely dedicated to supporting those with tinnitus, has become a member of The Helplines Association (THA) - the organisation which aspires to be the recognised centre of excellence and expertise for the helpline sector.

British Tinnitus Association logo
For the 10% of the UK population who experience tinnitus, our helpline can often be a lifeline and is a valuable source of professional advice and guidance for people across the country.

Since 1992 the BTA has operated a confidential freephone helpline which is used by more than 4,000 people every year, typically by those who experience tinnitus or whom are seeking information about the condition. Whilst a recent member survey undertaken by the BTA showed that 89% of callers rate their overall experience of using the helpline as ‘good’ or ‘excellent’, by joining THA the BTA can continue to improve its service through accessing good practice guidelines, training and consultancy.

David Stockdale, Chief Executive of the British Tinnitus Association, said: “For the 10% of the UK population who experience tinnitus, our helpline can often be a lifeline and is a valuable source of professional advice and guidance for people across the country. We strive to ensure that the support that we provide is at the highest possible level, and by joining THA as a member we can ensure that we are up to date with the latest thinking regarding best practice for offering support via our helpline.”

Not an illness or disease, tinnitus is a term that describes the sensation of hearing a noise in the absence of an external sound. The noise can have virtually any quality. Ringing, whistling, and buzzing are common, but more complex sounds may also be reported. Troublesome tinnitus can be very distressing for the affected individual, and issues may arise with sleep, concentration and mood. However, in many cases, subtle changes in people’s environment can address these issues, and improve quality of life.


Editors Notes

About the BTA
The BTA is an independent charity which supports thousands of people who experience tinnitus and advises medical professionals from across the world.

The British Tinnitus Association strives to be the primary source of support and information for people with tinnitus in the UK, thereby facilitating an improved quality of life. It aims to encourage prevention through its educational programme and to seek a cure for permanent head noise through a medical research programme.

The experienced team at the BTA understands the impact that tinnitus can have on the lives of those who experience tinnitus and those who live with them, so seeks to provides the most appropriate and expert advice and information free of charge – via a confidential freephone helpline on 0800 018 0527 and online at http://www.tinnitus.org.uk. The BTA can also post printed and audio information and advice.

Visit the BTA’s Facebook page at http://www.facebook.com/BritishTinnitusAssociation and follow the BTA on Twitter at http://www.twitter.com/BritishTinnitus

About the Helplines Association
For further information on The Helplines Association visit http://www.helplines.org.uk

For more information
Contact: Zoe Hiljemark, PR Account Director / Jenny Pearce, Senior PR Account Executive
E-mail: zoe(at)marketing-matters(dot)co(dot)uk / jenny(at)marketing-matters(dot)co(dot)uk
Tel: +44 (0) 1202 777111 / +44 (0) 7770 924439
Address: Marketing Matters, Unit C, Acorn Business Park, Ling Road, Poole, Dorset, UK, BH12 4NZ


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Jenny Pearce
Marketing Matters - UK
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