Anderson County Emergency Services Pioneers Efforts to Transform County into “SafeTown”

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SafeTown is a powerful, easy to use suite of web-based and mobile apps that will connect and empower local law enforcement, fire, emergency services and citizens.

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On Wednesday, October 24, Anderson County unveiled “SafeTown,” a powerful, easy to use suite of web-based and mobile apps that will connect and empower local law enforcement, fire, emergency services and citizens to make Anderson County a better and safer place to live. These latest efforts continue Anderson County Emergency Services’ long-standing tradition of pioneering new technologies and to improve their methods of providing quality public safety services to the community.

“The safety of Anderson County’s residents is always at the forefront of everything we do as a council,” said Anderson County Council Chairman Tom Allen. “We are proud to continue the tradition of being the first to move forward, utilizing state-of-the-art technology to interact with the citizens in our community. This is an exciting day and a great accomplishment that will have a positive impact on our brave first responders’ abilities to save lives and property.”

“Improving the connection between the public safety community and the public provides significant benefits to both constituencies,” said Anderson County Emergency Services’ Director Taylor Jones. “We place a premium value on building and strengthening strong partnerships with our citizens and stakeholders. If we can better inform them, we can make them safer. Engaged citizens become a force multiplier for us. SafeTown will give us the tools we need to share information effectively with our citizens and make our community a better, safer place to live. Equipped with this new state-of-the-art technology provided by InterAct, the new Unified Emergency Communication Center is ‘Next Generation Ready’ and is the first of its kind in the nation.”

SafeTown delivers services to the community via a community web portal and a family of smart phone apps. With SafeTown, citizens can create household profiles for first responders to use. Agencies can post alerts to all SafeTown in the community and citizens can report non-emergency problems or suspicious activity. Additionally, real time events and crime history can be viewed on a map, and authorities can publish information to the community about inmates in local correctional facilities.

SafeTown apps have the added benefit of being fully integrated with InterAct’s suite of public safety applications, so information is always accurate and up to date. “Integration with our core online applications is key,” said Mike McGarry, InterAct Senior Vice President and General Manager, InterAct Products. “The data that agencies want to share with citizens are in the core systems, and information shared by the community needs to be accessible through these systems to realize the full value of public-to-public safety data sharing enabled by SafeTown.”

Anderson County implemented two modules of the SafeTown Suite:

  • Information about the medical condition of a family member from the SafeTown Household Profile App allows a CAD dispatcher to determine more quickly the proper personnel and equipment needed for an emergency call.
  • SafeTown Community Alerts provides real time visibility to alerts from police, fire, emergency services and the community to inform residents about potential problems thereby keeping residents safer.

About InterAct™

InterAct is a leading provider of public and private safety software solutions. Our mission is to improve the safety and well-being of people and their communities with the most innovative online technology, by connecting the right people with the right data at the right time.

For 37 years, InterAct has been providing state-of-the-art, integrated incident response software solutions. In 2011, we delivered a new level of innovation with the industry’s first fully CJIS-compliant and cloud-based online records management system (RMS). InterAct’s Public Safety Cloud simplifies search and data exchange among public safety agencies, securely giving first responders the actionable information they need at the point of enforcement without the expense and complexity of owning the infrastructure. Data access and exchange are simple and available anytime, anywhere through any computer or smart phone connected to the Internet.

InterAct is dedicated to equipping public and private safety agencies with the modern online tools they need to achieve their mission of protecting lives and property. To learn more about our solutions, please visit us at:

Media inquiries, please contact pr (at) interact911 (dot) com.

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Rebecca McLawhorn
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