DialAmerica selects Zerowait SimplStor

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Replaces Tape with Disk for 21st Century Backup Solution


Zerowait’s SimplStor disk archive provided an easy way to reduce cost and complexity while increasing backup and recovery performance

DialAmerica is an award-winning call center and ThinSourcing company providing service and support to healthcare, finance, publishing and communication clients from more than 20 call centers. With a 50 year reputation for excellence to its customers, DialAmerica was looking for more than a hardware solution to replace its aging, expensive to maintain and slow central tape backup solution; they were looking for a solution from a company they could trust. The award winning Teleservices Company has been working with Zerowait for a decade and knew that they could depend on Zerowait’s SimplStor disk archive for their tape replacement strategy.

“Our old tape backup solution was painful to deal with because it was complex to reliably restore files and expensive to maintain” said Gerhard Lindenmayer, Information Security Officer at DialAmerica. “It would take hours to perform recoveries from tape - it was a 20th century solution for a 21st century company. Zerowait’s SimplStor disk archive provided an easy way to reduce cost and complexity while increasing backup and recovery performance.”

With data center space always at a premium, DialAmerica knows the storage density of Zerowait’s SimplStor (338TB raw in only 16U) will help them reduce their raised floor space and increase their operating efficiency. Thomas Conway, DialAmerica’s CIO says “Zerowait’s SimplStor provides us with cost efficient storage for our big data, and is backed by a company we have worked with for a decade”.

Mike Linett, Zerowait’s President added, “Zerowait’s SimplStor products were designed with the help of our customers to provide a highly reliable, affordable disk storage solution that could grow to a Petabyte and beyond. The engineering team at DialAmerica has worked with the Zerowait engineering team for years on their legacy NetApp support and they knew that they could depend on Zerowait for an affordable, easy to maintain disk to disk back-up solution. Additionally, the folks at DialAmerica recognized that as another family owned business Zerowait shares their interest in long term relationships leading to the success of their customers.”

About Zerowait:
Headquartered in Wilmington, Del., USA, and with offices around the world, Zerowait is the worldwide leader in independent service and support of NetApp filers. Zerowait solutions include off-lease fully licensed NetApp systems and the new Zerowait SimplStor line of single-name space archive storage. Storage administrators throughout the world rely on Zerowait to provide affordable solutions to the skyrocketing costs of data storage. http://www.zerowait.com

About DialAmerica:
One of the nation's largest privately held teleservices companies, DialAmerica provides customized, cost-effective customer acquisition and customer service contact center solutions. Started in 1957, the company was named one of the 'Top 50 Teleservices Agencies for 2012' by Customer Interaction Solutions; ranking number one in outbound U.S. Domestic Teleservices and fifth in inbound U.S. domestic services. DialAmerica's contact center agents conduct more than 400,000 customer interactions, per day, for a diverse portfolio of clients in multiple industry sectors, including consumer products, communications, energy, financial services, food services, fundraising, healthcare, leisure, pharmaceutical, technology, travel, among others. Headquartered in Mahwah, N.J., DialAmerica's network of U.S.-based contact centers spans 23 locations across 13 states. To learn more about DialAmerica, visit http://www.dialamerica.com.

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