Offers Help Desk Premier Free to Educational and Non-Profit Organizations

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Through the end of 2012, will be providing their Help Desk Premier software free to education and non-profit organizations. This will be as a perpetual license and not limited in the number of users or features offered.

Help Desk Premier is a solution that enables service and help desk agents to effectively manage customer requests. This ticket management system enables an efficient support process from beginning to resolution, while keeping the customer, technician and other stakeholders informed every step of the way.

Help Desk Premier provides agents with a knowledge base solution as part of the software to help get issues resolved more quickly by providing them with easy access to information. Businesses have the ability to change and add to the knowledge base as new needs arise, and customers are also able to use it themselves to search for answers on their own.

The ticket escalation and notification tools that are a part of this help desk software ensure greater customer satisfaction and can be adjusted with many automatic settings that trigger help desk response, while continuously monitoring ticket actions and recourse. Ticket escalation and notifications provide endless possibilities for ticket management within the system and help to decrease customer complaints and improve service.

Help Desk Premier is customizable and can be custom designed to the needs of any business. Businesses can rearrange windows, fields, and data within the help desk software to create multiple templates with default data that will have agents ready to go before they handle a customer request.

Help Desk Premier also allows agents to track incidents and changes, allowing businesses to recognize problem areas, and have a complete history into any actions taken. The software also provides businesses with a quick view of priorities, analytics, summaries, requests and even specific staff responsibilities as needed.


Founded by an innovative team of individuals with over 30 years of proven success in delivering superior customer support solutions, offers an ideal help desk management program for organizations of all sizes. They apply a contemporary approach that effectively and quickly handles customer interactions. The help desk management programs allow businesses to manage help tickets with a secure and simple interface that is loaded with dynamic features to give customers exceptional support that will increase loyalty, improve client happiness and provide valuable assistance for help desk centers.

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Eric Mullen