Grayling Industries 2012 Customer Satisfaction Survey Results

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Grayling receives generous praise from their customers again this year.

Grayling Industries, a leader in the Industrial Packaging and Environmental Safety Products markets, announced the results of their 2012 customer satisfaction survey.

The company surveys its customers annually to gauge attitudes and perceptions about the company and the products that they manufacture. The response rate to the survey this year was a record 35%.

The questionnaire consists of eight questions covering; product quality, product performance, customer service, pricing, on-time delivery and product knowledge.

Scoring is based on a 1 to 5 scale; 1 being “Poor” and 5 being “Excellent”. The combined score for 2012 was 4.4.

Overall, the feedback was that the products manufactured by Grayling are of very high quality and the service provided is somewhere between good and excellent. Also communicated, was that there is always room for improvement and lower prices and shorter lead times are always welcomed.

Some of the comments received in response to the question “would you recommend Grayling and, if so, why?”:

  •     Yes I would, due to quality, reliability and ease of doing business
  •     Yes, because Grayling is a trustworthy and reliable company
  •     Yes I would, because you know when you recommend Grayling, there will always be a positive outcome
  •     I would because I have been dealing with Grayling in excess of 20 years. In that time I have always found their service impeccable, their pricing competitive, and their personnel courteous and a pleasure to deal with.

Ben Greene, Marketing Manager for Grayling, commented, “it is gratifying and very humbling to see the extremely kind and generous comments that our customers shared with us this year”.

Grayling Industries is a North American manufacturer of specialized flexible film products for industrial applications. Markets served are industrial packaging and environmental safety. Primary products are intermediate bulk containers and liners for handling liquid and dry materials and products for contamination control on asbestos abatement projects. Brands include; Guardian™ IBC container liners for liquid and dry applications, PaperIBC™ containers and Avail™ glovebags, Control™ chemicals, D-Con™ disposable showers and Durapax™ disposal Bags.

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