Teleos Announces 2012 World's Most Admired Knowledge Enterprises

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Teleos has announced the Winners of the 2012 Global Most Admired Knowledge Enterprises (MAKE) study. Apple has been recognized as this year's Overall Global MAKE Winner.

2012 Global MAKE Winners

David Seaton, Chairman and CEO, Fluor Corporation, said: "Celebrating 100 years as a professional services firm, it is clear our business performance is enhanced through our focus on global collaboration and knowledge sharing."

Teleos, in association with The KNOW Network, has announced the Winners of the 15th annual Global Most Admired Knowledge Enterprises (MAKE) study. For the second consecutive year, Apple has been recognized as the Overall Winner.

The 2012 Global MAKE Winners are (in alphabetical order):

-- Accenture
-- Apple
-- ConocoPhillips
-- Deloitte
-- Ernst & Young
-- Facebook
-- Fluor
-- Google
-- IBM
-- Microsoft
-- PwC
-- Samsung
-- SAS Institute
-- Schlumberger
-- Siemens
-- Tata
-- Toyota
-- Wipro Technologies

A panel of Global Fortune 500 senior executives and internationally recognized knowledge management / intellectual capital experts selected the Winners. The panel rated organizations against the MAKE framework of eight key knowledge performance dimensions -- visible drivers of competitive advantage and intellectual capital growth:

-- Creating an enterprise knowledge-driven culture
-- Developing knowledge workers through senior management leadership
-- Innovation
-- Maximizing enterprise intellectual capital
-- Creating an enterprise collaborative knowledge sharing environment
-- Creating a learning organization
-- Delivering value based on customer/stakeholder knowledge
-- Transforming enterprise knowledge into shareholder/stakeholder value

Successfully managing enterprise knowledge yields big dividends. The 2012 Global MAKE Winners trading on the NYSE/NASDAQ showed a Total Return to Shareholders (TRS) for the ten-year period 2002-2011 of 19.7% -- nearly three times the average Fortune 500 company median.

2012 Global MAKE Hall of Fame

Over the past 15 years, only 57 organizations have been recognized as Global MAKE Winners. An even more select group of organizations form the 2012 Global MAKE Hall of Fame. These 24 organizations have been Global MAKE Finalists in each of the past five annual studies: Accenture, Apple, APQC, ConocoPhillips, Deloitte, Ernst & Young, Fluor, Google, IBM, Infosys Limited, Mars, McKinsey & Company, Microsoft, MindTree, Petrobras, POSCO, PwC, Royal Dutch Shell, Samsung, Schlumberger, Siemens, Tata, Toyota and Wipro Technologies.

2012 Global MAKE Individual Operating Unit (IOU) Winners

Teleos also has announced the Winners of the 3rd annual Global Most Admired Knowledge Enterprises (MAKE) Awards for Individual Operating Units. Part of the annual Global MAKE study, this category recognizes Individual Operating Units which form part of a larger organization -- and includes individual companies, divisions, business units, agencies and departments. The Winners are (in alphabetical order):

-- Larsen & Toubro Hydrocarbon
-- Samsung Electronics
-- Samsung SDS
-- Singapore Armed Forces
-- Singapore Police Force
-- Tata Consultancy Services
-- Tata Steel
-- Toyota Astra Motor
-- US Federal Reserve System
-- US Navy

The Singapore Armed Forces has been named the 2012 Overall Global MAKE Individual Operating Unit (IOU) Winner.


Teleos, an independent knowledge management and intellectual capital research firm, administers the MAKE program. The KNOW Network is a Web-based global community of organizations dedicated to achieving superior performance through networking and best practice knowledge sharing.

The MAKE research program consists of the annual Global MAKE study -- the international benchmark for world-class knowledge organizations -- and regional MAKE studies for the Americas, Asia and Europe, as well as national MAKE studies in Brazil, Hong Kong, Mainland China, India, Indonesia and Iran.

Contact Teleos for the free "2012 Global MAKE Report" Executive Summary.

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