Mobility Management Drives MSP Revenues with Release of Level Platforms Managed Workplace 2012

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Managed Workplace 2012 extends end-to-end IT service platform for IT service providers with comprehensive Mobile Device Management and integrated 24/7 NOC and Help Desk Services

Level Platforms today announced the availability of On Premise and Cloud editions of its Managed Workplace 2012 remote monitoring and management (RMM) platform. With the industry’s most comprehensive monitoring, management and automation capabilities, including Mobile Device Management (MDM) and fully integrated Network Operations Center (NOC) and Help Desk Services, Managed Workplace 2012 enables IT service providers to gain deep insight into their customers’ network, proactively manage issues and deliver unique, highly profitable services.

“Managed Workplace 2012 further extends Level Platforms Partners’ lead in delivering innovative IT services to meet the rapidly evolving needs of their customers,” said Peter Sandiford, CEO of Level Platforms. “The ability to effectively manage smartphones and tablets represents the fastest growing market opportunity for IT service providers today, as businesses everywhere seek ways to limit the well publicized risks associated with the wave of new devices entering the workplace. Level Platforms provides complete support for the four major mobile operating systems, all managed in the context of the existing applications and networks that determine the security and performance of the end user experience.”

“Managing mobile devices is becoming a very important part of the support we provide to our clients,” said Frank Ballatore, President of NECG, a best-in-class MSP based in Danbury, CT. “Everyone has an iPhone, other smartphone or a tablet and we have to be able to service these devices as part of the larger IT environment. I’m really excited to see MDM included in Managed Workplace 2012. Not only is Level Platforms saving us the expense of another vendor’s solution we’ve been using for very basic mobile device support, from a technical support, device management and business value standpoint there’s no comparison. We can’t wait to put MDM into production.”

Key new features in Managed Workplace 2012 include:

  •     Mobile Device Management – Monitor, manage and secure the increasing number of smartphones and tablets now being deployed by customers, including all major devices with iOS, Android, Blackberry and Windows Mobile operating systems. Managed Workplace 2012 MDM features equip IT service providers with the ability to track mobile device location, implement and enforce policies, collect and access information, and remotely lock, restrict access and wipe lost devices to simplify administration, improve performance and address critical security issues;
  •     Managed Workplace NOC and Help Desk – MSPs can extend their services seamlessly using Level Platforms’ flexible, affordable and fully-integrated white-label NOC and Help Desk for high-quality 24/7 North America-managed IT services and technical support without adding costly internal resources;
  •     Mobile Service Manager – With the ability to manage alerts from Managed Workplace from anywhere, at any time through a smartphone or tablet, MSPs can stay on top of customer issues;
  •     One-Click Support Assistant – Provide a complete range of end-customer support options through the single click of a customizable and brandable desktop icon.

Managed Workplace 2012 delivers these new capabilities, with existing features including best practices monitoring and alerting on all devices and applications, asset management, remote control, automation, reporting, managed print services, cloud monitoring, power management and much more. With this comprehensive RMM platform, IT service providers can deliver high-quality, low-cost services, extend and enhance their offering and identify opportunities to grow their business.
For full details about Managed Workplace 2012, and to learn how to become a Level Platforms Partner, visit

About Level Platforms
Level Platforms provides Managed Workplace®, the remote monitoring and management software and services platform used by thousands of IT service providers around the world to deliver comprehensive IT support to small and midsized businesses. Level Platforms’ hybrid agentless technology, extensive management and automation features, deep integration into the IT ecosystem and fully integrated white label support services, allow IT services providers to remotely support all of the information technology products and services their end customers rely on from a single web-based dashboard. “See All. Manage All. Service All.” For more information, visit

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