Consona Releases Service Gateway Version 4.3

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Latest version delivers event prioritization and more than 20 new, customer-requested enhancements.

This latest release really focuses on eliminating the load issues commonly faced by the digital service provider market

Consona Corporation (Consona), a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced the release of Service Gateway Version 4.3 (SG v4.3), which contains more than 20 new customer-requested enhancements, as well as improved event prioritization and extended platform compatibility.

Designed specifically to assist broadband service and cable providers manage many different connected devices—devices like modems, routers, set top boxes, and home gateways—in order to remotely support their subscribers, SG v4.3 includes many improvements, including:

  • Event prioritization, which allows customers to configure priorities for events and determine how priorities are handled based on system loads
  • Upgrading all platform technologies to the most-recent versions for enhanced performance and security
  • Support for Red Hat Enterprise Linux 6.2, Solaris x86 and Windows 2008
  • Additional customer-requested enhancements, including:

            o    Throughput Diagnostics (TR-143) support
            o    Device 2.0 (TR-181i2) support
            o     Bi-directional language support

"This latest release really focuses on eliminating the load issues commonly faced by the digital service provider market. Event prioritization ensures that, even during unexpected spikes in processing, critical events can be prioritized and, therefore, processed for subscribers without any disruption,” said Andrew Matheson, product manager for Consona. “Now our customers can discard events they deem unimportant when processing loads are unexpectedly high, as well as better protect against DoS attacks or misconfigured devices.”

About Service Gateway
Service Gateway is a device and network management software solution deployed in a telecommunication company’s network operating center (NOC), integrated with an operation support system (OSS/BSS) and web portals, and used by network engineers and customer support representatives. Service Gateway provides device management, configuration management, and customer support tools that use standards, such as the Broadband Forum’s TR-069 specification, to communicate with devices in the network. Based on its feature depth, flexibility, and adherence to the standards, Service Gateway is typically deployed by internet service providers ranging from the middle market to the Global 2000.

About Consona Corporation
Consona Corporation is a worldwide leader in providing CRM and ERP software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries. Battery Ventures VI LP and Thoma Bravo LLC jointly own Consona. For further information, visit, e-mail info(at)consona(dot)com, or call (888) 8 CONSONA.

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Mitch Briggs
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