Sunnyvale, CA (PRWEB) June 05, 2012
Today, Interactive Fitness announced a three-year, all-parts, all-labor warranty for the Expresso line of interactive cardio equipment. This warranty will be offered at no additional price to all customers who connect their new equipment to Expresso Live through the internet.
“Despite the complexity of the Expresso product line, which includes an integrated PC, display, software, and internet connectivity, our reliability is now equal to or better than most non-interactive commercial cardio equipment,” said Bill Stensrud, the owner of Interactive Fitness. “Our entire team has worked miracles to achieve this extraordinary reliability milestone. We are proud to be in a position to make this unprecedented offer to our partners.”
Interactive Fitness acquired the Expresso technology after the bankruptcy of Expresso Fitness in 2009. At that time, the Expresso product line had a field failure rate of over 200% per year. Members loved the product but owners were angry and frustrated by frequent outages.
Interactive Fitness spent 2 years and several million dollars to re-engineer both the hardware and the software. Major additional investments were made to develop new services that excite members and deliver real value to owners.
“A big part of why we can offer this incredible warranty is Expresso Live,” explains Chris Massey, Vice President of Business Development and Customer Service. “With Expresso Live, our team can remotely diagnose problems ahead of time. This takes the guesswork out of service calls and often times allows us to send out a technician without owners ever knowing there was an issue.”
About Interactive Fitness
We believe that exercise should be fun instead of boring. We believe in engaging people in their workouts instead of distracting them. We believe in connecting people in a shared wellness experience rather than isolating them. We believe in the power of technology to transform lives and create a healthier and happier world. Interactive Fitness products combine virtual-reality, social connection, and personalization to deliver a cardio experience unlike any other. This is the Interactive Fitness Advantage.