Netsmart and PSCH Launch Unique Partnership to Furnish Clinical and Financial Shared Services to Behavioral Health Providers

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Innovative partnership designed to strengthen business and clinical efficiency and effectiveness of community-based behavioral healthcare providers.

Through collaboration and strategic partnerships, Netsmart, PSCH and POE can collectively combine our strengths to develop an entirely new level of solutions and services that will vastly impact the face of behavioral healthcare nationwide.

To help community-based behavioral healthcare providers meet an increased demand for services in a time of tight budgets and reduced resources, Netsmart Technologies and PSCH (Promoting Specialized Health and Care) today announced a unique partnership to provide community-based providers with clinical and business-related shared services.

The shared services solution, to be offered through PSCH subsidiary Partners for Organizational Excellence (POE), will initially be launched to community-based providers in the state of New York and include a certified electronic health record (EHR) and outsourced revenue cycle management capabilities.

First of Its Kind Partnership
Netsmart, the leading provider of clinical solutions for health and human services organizations nationwide, will provide the technology platform for the shared services. Netsmart has a strong presence in the state of New York, including a number of clients and a major office in Great River, N.Y. PSCH, a Netsmart client, is a comprehensive, not-for-profit human service agency serving people with developmental, psychological and behavioral disabilities in and around New York City.

"Put simply, this shared services offering will directly help providers meet the continued challenge of trying to do more with less,” said Michael Valentine, chief executive officer, Netsmart. “In order to meet the goals of improving outcomes and reducing costs while seeing more clients and expanding the scope of services, providers must seek ways to become more efficient without sacrificing the quality of care they offer to consumers. Through collaboration and strategic partnerships, Netsmart, PSCH and POE can collectively combine our strengths to develop an entirely new level of solutions and services that will vastly impact the face of behavioral healthcare nationwide."

“POE takes the progress that PSCH has made, including technology implementation and benchmarking, and offers it to the broader healthcare community,” said Alan Weinstock, president and chief executive officer, PSCH. “The opportunities and potential for improved care presented by this partnership with Netsmart will assist in meeting the mandates of the Affordable Care Act while enhancing the role of behavioral health in overall health care reform.” In the area of revenue cycle management, the partnership will redesign, rethink, innovate and collaborate to develop and co-market solutions and services that enhance operations of cash and resource-challenged community-based health and human services providers. Future plans include development of solutions related to health homes, application hosting services and additional forms of revenue cycle management to be made available to providers in the region.

As Netsmart solutions and services are implemented at PSCH and benchmarks are realized, those solutions, as well as new ones developed through the partnership with POE, will be marketed through POE’s consulting services. POE helps companies and organizations measurably improve efficiency and effectiveness through a broad range of management consulting and technology solutions.

PSCH Implements Additional Netsmart Solutions
In addition to the shared services partnership via POE, Netsmart will also provide PSCH with additional innovative solutions to help manage their business operations and systems more effectively and focus their resources on providing consumers with the highest level of care. These solutions, tailored specifically for health and human services providers, include:

  • Plexus Cloud™- PSCH will recognize unique reductions in costs and capital expenditures over a multi-year period, while enjoying unsurpassed security, scalability and reliability through Plexus Cloud, Netsmart’s software deployment and platform-as-a-service (PaaS) solution. PSCH's organizational data and applications will be hosted in Netsmart’s highly-secure, state-of-the-art data center and can be accessed by authorized users anywhere with Internet access. Plexus Cloud’s security and redundancy will wrap around the entire PSCH environment, providing a scalable, highly available solution to meet their needs today and in the future. In addition to hosting PSCH’s data from myAvatar™, Netsmart’s complete ARRA-certified EHR solution, Plexus Cloud will host PSCH’s entire infrastructure, including Exchange e-mail, Great Plains financials, Hyland Software document management, Microsoft SharePoint®, general website hosting, business analytics tools and Microsoft Active Directory®. Plexus Cloud supports organizations like PSCH that want to embrace business efficiencies to save money and reduce costly IT overtime while Netsmart manages critical IT tasks, such as server maintenance, daily back-ups, operating system updates, and database and application software.
  • Plexus Revenue Cycle Management™, a comprehensive range of services to optimize revenue cycle and reimbursement processes, including billing administration and claims management, internal authorizations, external eligibility and compliance management.

“This partnership allows PSCH, a leader in the New York community, to benefit from Netsmart’s national expertise to grow our clinical services and build on our successes for continued expansion,” said Robert Hettenbach, chief operating officer, PSCH. “Our goal is to provide the highest level of care to those we serve with the resources necessary to make behavioral healthcare truly proactive. Netsmart is the ideal partner to allow us to grow our business while maximizing the time we are able to provide care to our consumers.”

According to Netsmart’s Valentine, the implementation of these innovative solutions can dramatically impact the care that PSCH provides. “Netsmart is doing what we do best – providing innovative clinical and business solutions – so that PSCH’s clinicians and providers can focus their efforts on what they do best – provide life-changing care to those they serve."

About POE
POE is an innovative corporation formed to help companies and organizations measurably improve efficiency and effectiveness through a broad range of management consulting and technology solutions. POE works collaboratively to gain a deep understanding of an organization’s mission and values, and through a strategically designed plan, utilizes only consultants with years of professional expertise in the areas of business and health-related organizational development and performance management. More information can be found at

About PSCH
PSCH is a comprehensive human service agency whose mission is to empower individuals and families with diverse needs to realize their full potential for achieving meaningful goals, guided by principles of independence, wellness, safety and recovery.

One of the region's leading providers of comprehensive services for people with developmental, psychological and behavioral disabilities, PSCH serves more than 21,000 individuals and their families and caregivers in New York City’s five boroughs, Long Island and Westchester. PSCH offers a comprehensive range of programs and services including clinic, day treatment, case management, care coordination, residential, therapeutic and rehabilitation services, educational, vocational and social services. More information can be found at

About Netsmart
Netsmart helps health and human services organizations transform care through the collaborative, coordinated management and exchange of clinical data across the care spectrum and through effective practice management that improves revenue cycle management. More than 18,000 client organizations, including 350,000 care providers and more than 40 state systems, use Netsmart products to help improve the quality of life for tens of millions of people each year. Netsmart clients include mental health and substance use treatment agencies, psychiatric hospitals, private and group mental health practices, public health departments, social services and child and family health agencies, vital records offices, and managed care organizations. Netsmart’s products are full-featured information systems that operate on a variety of operating systems, hardware platforms, and mobile devices, and offer unlimited scalability.

Netsmart provides the solutions and expertise that help its clients meet all the criteria for Meaningful Use of an Electronic Health Record (EHR) under the American Recovery and Reinvestment Act (ARRA) of 2009.

Building upon Netsmart’s Complete ARRA-Certified EHRs, Netsmart clients can also create a complete connected care environment encompassing e-prescribing and order entry, sharing clinical information and lab results, and using Web portals to provide secure and private consumer access to care information.

Netsmart is also pleased to support the EveryDay Matters Foundation, which was established for organizations within the behavioral and public health communities to learn from each other and share their causes and stories. Organizations can also request grants for their cause or to help fund technology that advances the way care is delivered. For more information, visit

For information about Netsmart’s full range of solutions for health and human services organizations, visit or call 1-800-472-5509. Also follow us on Twitter, like us on Facebook and visit us on YouTube.

Plexus Cloud, myAvatar and Plexus Revenue Cycle Management are trademarks of Netsmart Technologies, Inc.

Microsoft, SharePoint and Active Directory are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

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