Parature Named to Inc. Magazine’s Inc. 500|5000 List for Sixth Consecutive Year

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Leading Customer Service Software Company Achieves Consistent Growth Due to Expanding Product Line

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“We are proud to be recognized on the Inc. 5000 list for the sixth year running,” says Parature CEO, Ching-Ho Fung.

Parature, a global leader in cloud-based customer service software, announced today that it has been ranked on Inc. Magazine’s sixth annual 500|5000 list, an exclusive ranking of the nation's fastest-growing private companies. The company ranked number 21 in Business Products and Services in the Virginia market and number 3,358 overall (see Parature’s complete Inc. profile here). This ranking follows Parature’s news that it has gone mobile, providing its nearly 50 million end users web-based mobile access to the Parature Service Desk via all major mobile and tablet browsers such as Safari, Windows7 and Android. With the inclusion of mobile devices, Parature’s customer service leads the industry in allowing companies to provide a positive service experience regardless of the channel used, from social networks to iPhones to a self-serve knowledgebase.

“We are proud to be recognized on the Inc. 5000 list for the sixth year running,” says Parature CEO, Ching-Ho Fung. “Parature continues to meet the needs of companies looking for a cloud-based, multi-channel customer service solution, and we attribute our growth to the increasing role of customer support software on social platforms, as well as the increased focus on using technology to improve service and support in the public sector.”

In addition to achieving consistent revenue growth in a tough economy, Parature continues to grow internally, as well. In November 2011, the company moved into new offices in Herndon, Virginia, and began aggressively hiring based on the company’s success in both the private and public sectors. As part of the company’s ongoing commitment to improve and evolve its customer service offering, Parature provides a highly collaborative office environment to its employees, allowing them to form tight-knit teams with one common goal: to make Parature and its products a success for its thousands of customers.

"Now, more than ever, we depend on Inc. 500|5000 companies to spur innovation, provide jobs, and drive the economy forward. Growth companies, not large corporations, are where the action is,” says Inc. Editor Eric Schurenberg.

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at

About Parature
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support approximately 50 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries. Parature is among Inc. Magazine’s Top 100 Fastest Growing Private Software Companies and is the recipient of numerous product, technology, and leadership awards. Parature is used by some of the world’s most innovative organizations, federal agencies and companies, including Tagged, Evernote and Threadless. Parature is headquartered in Herndon, Virginia. For more information, visit, follow @parature on Twitter, or like us on Facebook at

Inc. 500/5000 Methodology

The 2012 Inc. 500|5000 is ranked according to percentage revenue growth when comparing 2008 to 2011. To qualify, companies must have been founded and generating revenue by March 31, 2008. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2011. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2008 is $100,000; the minimum for 2011 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at

About Inc.

Founded in 1979 and acquired in 2005 by Mansueto Ventures, Inc. is the only major brand dedicated exclusively to owners and managers of growing private companies, with the aim to deliver real solutions for today’s innovative company builders. Total monthly audience reach for the brand has grown significantly from 2,000,000 in 2010 to over 6,000,000 today. For more information, visit

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