ShoreGroup Announces Renewal of Cisco Systems Master Unified Communications (UC) Specialization

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Principal designation for unified communications technical proficiency recognizes ShoreGroup’s expertise and demonstrated customer success in selling, deploying and supporting advanced Cisco solutions

ShoreGroup, Inc., a premier professional services and software solutions firm, today announced that it has achieved the renewal of Master Unified Communications (UC) Specialization from Cisco Systems. This designation recognizes ShoreGroup as an elite Cisco partner with an in-depth unified communications practice providing value-added Cisco Unified Communications solutions through their commitment to excellence in engineering, sales, and service offerings.

In order to achieve the Master Unified Communications Specialization, ShoreGroup had to first attain the Advanced Unified Communications Specialization. From there, ShoreGroup had to meet a series of stringent requirements in three categories: technology capabilities, sales expertise, and services capabilities. Furthermore, master specialized partners must possess a number of Cisco and industry-standard technical certification requirements, provide customer references that document Cisco-prescribed design and deployment capabilities, and show evidence that they have the infrastructure to support a full menu of Lifecycle Services offerings and capabilities, including advanced project management, support, and troubleshooting capabilities.

“The Master Unified Communications Specialization places significant value on the Operate Phase capabilities for processes, tools and metrics across the Cisco Lifecycle Services, which is the foundation around ShoreGroup’s service offerings,” said Robert Ditta, ShoreGroup’s Executive Vice President. “The key service requirements of system management, change management, and performance management are all met by the integrated applications within ShoreGroup’s CaseSentry Systems Management solution, and the ongoing proactive enterprise management to ensure constant availability of all systems and service desk support is supplied through our ShorePatrol Remote Management Services offering.”

“ShoreGroup is honored to have achieved the renewal of the Master Unified Communications Specialization,” added John McCarthy, ShoreGroup’s Senior Vice President of Sales. “This achievement highlights ShoreGroup’s extensive expertise in helping address the challenges facing organizations as they contend with increasingly complex environments, global supply chains, social networking, video, device overload, and the evolving mobile workspace. Increased business openness and quicker responsiveness is today’s normal with the integration of communication and collaboration. ShoreGroup’s investment in the Master Unified Communications Specialization places it among an elite group of partners skilled at providing value-added solutions to enterprise clients.”

About ShoreGroup, Inc.

ShoreGroup provides industry-leading management applications, maintenance services, professional services and product solutions for unified communications and contact centers, virtualized data centers and networks.

ShoreGroup develops innovative, automated management software applications on its dynamic CaseSentry® platform, which eliminates the pitfalls of traditional enterprise management software to empower IT, telecom and contact center support organizations to easily and effectively manage availability, performance, and service processes within complex networked environments. The company’s ShorePatrol® Remote Management Service expands upon CaseSentry to include quality maintenance and support services that clients rely upon to ensure the availability of their vital business processes. ShoreGroup’s management platform and remote management services are also available globally through OEM relationships with major industry-leading manufacturers and service providers. ShoreGroup’s Sextant™ Contact Center Analytics solution provides the operational and business intelligence that enterprise contact centers require to drive performance and efficiency.

ShoreGroup’s professional service portfolio includes leading product solutions and complete consultation, design and implementation services for high-availability networks and data centers. The company’s expertise in advanced network technologies including unified communications and contact centers, collaboration, data center, LAN/WAN, wireless and security produces effective solutions that enable clients to derive the maximum business advantage and value from their information technology investment. As a Cisco Gold Certified Partner with Masters and advanced specializations, ShoreGroup’s services are backed by solid industry credentials.

Additional information about ShoreGroup’s products and services can be found at

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. ShoreGroup®, SG Logo®, CaseSentry®, ShorePatrol® and THE ART OF IT® are registered trademarks, and FieldWatch™, Sextant™ and THE ART OF IP™ are trademarks of ShoreGroup, Inc. All other marks are property of their respective owners.

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Joanne VanAuken
ShoreGroup, Inc.
(212) 364-6800
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