Our call volume increases in the hot summer months, so we staff up in the spring so that we’re well equipped to handle this increase while continuing to deliver the kind of high-level service that is a hallmark of CCHS.
Ft. Lauderdale, Fla. (PRWEB) February 26, 2013
Cross Country Home Services (CCHS), one of the country's leading providers of home warranty products and maintenance plans, will hire 130 new employees in the first two quarters of 2013. There will be 90 new hires at the company’s customer service facility in Anderson, S.C. and 40 at their headquarters in Sunrise, Fla. CCHS currently has more than 600 employees and operates its call centers 24 hours a day, seven days a week. Most of the new positions will be dedicated to customer service and authorizations in anticipation of the heavy call volume experienced in the summer months.
“CCHS’s mission is to provide peace of mind for our customers,” said president Sandra Finn. “Our call volume increases in the hot summer months, so we staff up in the spring so that we’re well equipped to handle this increase while continuing to deliver the kind of high-level service that is a hallmark of CCHS.”
The company’s advanced preparation was put to the test last year when record-setting temperatures had most of the country under excessive heat warnings for protracted periods. Over a one week period in late June, CCHS experienced a 54 percent increase in service calls. Despite the heavy volume, the average call was answered in less than one minute and customers received same-day or next-day service through the company’s extensive network of over 40,000 highly qualified, independent service partners located from coast to coast.
“We understand that a broken air conditioner can be disastrous for a family, so it’s critical that we’re prepared to be there for our customers in these types of emergencies,” added Finn.
CCHS offers home warranties and home maintenance plans through select partners in the mortgage, banking, insurance, real estate and utilities industries, as well as direct-to-consumer under brands such as TotalProtect Home Warranty. The company continues to build on their customer experience by adding more touch points during the purchase and claim transactions; more online services in response to the increased demand for information; and a concentration on improving its Net Promoter Score (NPS) through employee trainings and incentive programs. They were recently recognized by the American Business Awards (ABA) with a Bronze Stevie Award for Customer Service Department of the Year in 2012.
For more information, please visit http://www.cchs.com.
About Cross Country Home Services
Cross Country Home Services, Inc. (CCHS) is dedicated to making home management easy by offering a full selection of hassle-free, cost-effective home solutions, including warranty products and maintenance plans. Since 1978, the company has built a reputation for excellence and today is one of the nation’s leading providers of these products and services. Consumers can buy home warranties and home maintenance plans directly from CCHS or through select affinity partners in mortgage, banking, insurance, real estate and utilities industries. Products include some of the industry’s best known brands, including TotalProtect Home Warranty, Home Protect Warranty and HMS Home Warranty. The company’s customer care staff is available 24 hours a day, 365 days a year and is dedicated to ensuring the highest level of service. Homeowner needs are quickly resolved through a national network of over 40,000 service providers, the largest in the industry. CCHS is a proud supporter of their local communities. In 2012, the company created OPERATION APPLIANCE AID to provide new appliances, appliance packages and home systems to veteran and military service families in need throughout the country. Headquartered in Ft. Lauderdale, Fla. with a customer care center in Anderson, S.C., CCHS is a member of the Cross Country Group. To learn more about CCHS, please visit http://www.cchs.com.