New Complimentary White Paper from Critical Response Systems Presents Optimum Solutions for Critical Messaging During Natural Disasters

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Hurricane Sandy illustrated drawbacks of using cell and smartphones during these events.

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Cell phone networks provide valuable consumer services, but they are simply not designed for use by public safety or by hospitals for alarm notification.

Critical Response Systems, a provider of leading-edge, mission-critical communication systems, announced recently the availability of a new 12-page white paper that discusses the optimum solutions for critical alert messaging during natural disasters. For a copy of the complimentary white paper, contact Brian Claise at 866.372.9578.

The recent havoc wreaked by Hurricane Sandy on the Northeast United States tragically and dramatically illustrated the limitations of using cell and smartphones for critical messaging during a natural disaster. The day after landfall, FCC Chairman Julius Genachowski reported that 25 percent of cell sites in ten states were offline, critically damaged or destroyed, with more expected to fail as back-up batteries and generators ran down. This damage caused service outages lasting more than a week with corresponding damage to switching centers impacting services regionally and even well beyond the weather-affected areas.

What communication medium did healthcare professionals and first responders use in the storm-affected area for their critical messaging during this crucial time period? It certainly was not cell or smartphones. Fortunately, mission-critical private systems such as radio and paging held up well and remained operational during this challenging period.

“Cell phone networks provide valuable consumer services, but they are simply not designed for use by public safety or by hospitals for alarm notification,” commented Brian Claise, Chief Technology Officer at Critical Response Systems. “This was seen during Hurricane Sandy as well as historically during Irene and all the way back to Katrina and prior to that. These tragic experiences are, in fact, the basis for language in NFPA-1221, the ISO's standard for dispatch communication systems. NFPA-1221 specifically requires that any system used for primary dispatch ‘shall be under the direct control of the authority having jurisdiction’ ( So, while cell and smart phones are convenient and have many exciting capabilities, they are simply not suitable - or allowed - for public safety dispatch, and they are certainly not suitable for hospital alarm notification.”

About Critical Response Systems
Critical Response Systems’ manufactures leading-edge wireless data systems, focused solely on critical messaging and alerting. We know that every response starts with an alert, and our systems use the latest technology to ensure that first responders and clinical personnel get their messages quickly, correctly and reliably. For more information, visit us at

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