SPI Research Ranks TOP Step Consulting as Best of the Best for a Fourth Consecutive Year

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An independent research firm named TOP Step Consulting in the elite top 10 group of Best-of-the-Best Professional Services organizations

Best of the Best logo
We have a simple philosophy focused on delivering exceptional service.

TOP Step Consulting, the leading provider of professional services business operations efficiency solutions, has been recognized as one of the top providers of professional services worldwide, in a benchmark survey conducted by independent research firm Service Performance Insight (SPI).

In its 2013 Professional Service Maturity™ Benchmark report, SPI Research published findings based on an analysis of 234 participating service organizations. Of those TOP Step Consulting ranked in the top 5% by significantly outperforming the benchmark average in five service performance dimensions: Leadership, Client Relationships, Human Capital Alignment, Service Execution and Finance and Operations.

TOP Step Consulting President and CEO Jodi Cicci says “This benchmark report provides a great value to professional services organizations in the technology sector who are looking to understand what their peers are doing and how to improve. The information provided in the report is audited by SPI research and supported by major industry players such as Microsoft, SAP, and NetSuite.”

“We are thrilled to be recognized as a top performer again in the 2013 report”, says Cicci. “We have a simple philosophy focused on delivering exceptional service. Our customers are other professional services organizations who are looking to improve their business efficiency and profitability, so it is vital that we are seen as an expert and leader in our field. The benchmarking process and report findings validate what we are doing right and help us identify areas of improvement.”

The Top 10 firms outperformed their peers and the benchmark average with significantly higher profit, year over year revenue growth, more satisfied clients, and more projects delivered on time.

Best-of-the-Best PSO Comparison
Measurement                         Top 10 Firms    All Others Average    Advantage
EBITDA                                 27.4%                 15.4%         78%
Average project margin         47.4%                     35%         83%
Annual revenue growth         18.7%                 11.1%         68%
Annual revenue per employe    $208K                 $166K         26%
Reference clients                 83.8%                 74.9%         12%
Projects delivered on-time     83.1%                 78.3%         6%

For the past four years, Service Performance Insight has conducted in-depth analysis of the top 5% of PS Maturity benchmark participants to uncover the reasons for their superlative performance. Each year, the top 5% have been named the “Best-of-the-Best” based on superior PS Maturity™ benchmark scores.

About TOP Step Consulting
TOP Step Consulting improves business efficiency and productivity for Professional Services business operations. TOP Step Consulting is a leading expert in professional services automation with extensive experience in PS business operations specializing in complex global operations. They provide advisory, implementation and outsourced administration services to world-class professional services organizations of all sizes. Their goal is to streamline operations, helping clients achieve their profitability goals so they can focus on growing their business.

About Service Performance Insight (SPI)
SPI s a global research, consulting and training organization dedicated to helping professional service organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 6,000 service and project-oriented organizations to chart their course to service excellence.

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Debra Mendes
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