SkinCareRx Partners with Listrak to Overcome Deliverability Issues and Keep Customers Engaged

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New case study outlines how online skincare product retailer partnered with Listrak and achieved increased deliverability and a 12% lift in holiday sales.

Before the start of the 2012 holiday season, SkinCareRx, online merchant of clinical- and spa-grade skin care products, moved from its current email service provider to Listrak in an effort to improve the conversion rate of its email campaigns. The partnership resulted in improved holiday sales, followed by back-to-back months of improved conversions and increased revenues.

In a recently released case study, Mike Nelson, online marketing director with IntelaDerm LLC, owner and operator of SkinCare Rx, reports the results of his email marketing campaigns since partnering with Listrak. The case study outlines how Listrak worked with SkinCareRx to quickly overcome its existing deliverability issues by significantly scrubbing its email list.

The case study also discusses how SkinCareRx was able to increase November holiday sales by 12% versus 2011 by sending more targeted emails to a smaller number of qualified subscribers. The report goes on to outline how SkinCareRx later implemented a Modal Pop-Up and Welcome Series to engage customers, which yielded an average 7% conversion rate, and launched a Shopping Cart Abandonment campaign that converted at an average rate of 18% over five months.

In the case study, Nelson is quoted as saying, “Having Listrak’s strategic guidance has really helped SkinCareRx to trigger the right emails with the right messages at the right time, while making sure we don’t over-send to our customers. Listrak really acts more like an extension of our business than just an eCommerce email marketing provider.”

The complete SkinCareRx case study from Listrak is available here.

About Listrak
Listrak is an email marketing solutions provider that works with online retailers to drive revenue growth, profitability and increase the lifetime value of customers. Founded in 1999, the company’s solution suite boasts analytics technology that enhances campaign performance, shopping cart abandonment solutions that help recoup lost revenue, post purchase solutions to increase lifetime value, seamless integration across multiple platforms, as well as email, mobile, sweepstakes and more. Listrak has more than a decade of email marketing experience and works with leading U.S. online retailers, including Deb Shops, Waterford, Ten Thousand Villages, Swell, Vintage Tub and La-Z-boy. For more information, visit

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Donna Fulmer
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