Blackwater Law Responds To Which? Call for a Clampdown on PPI And Personal Injury Claims Nuisance Calls and Texts

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Leading Essex based law firm, Blackwater Law, have responded to a call by consumer group Which? for a clampdown on PPI and personal injury claims nuisance calls and texts.

Case management companies that behave in this aggressive and intrusive manner are giving hard working and trustworthy firms like ours a bad image.

Which? have recently called for a clampdown on the mass of nuisance calls and texts received by the public on a daily basis which urges them to make PPI and personal injury claims. As reported recently by This Is Money on 19 March, Which? have stated that, “Tougher action is needed to stop people being bombarded by nuisance calls and texts from payment protection insurance (PPI) and personal injury firms pushing them to make claims.”

It has been reported in the same article on This Is Money that more than seven out of ten people have been bombarded at least once by companies offering PPI and personal injury claims services by phone and over two fifths by text message in the last three months.

There is no doubting that this is the modern junk mail of old and that questions must be asked regarding the motives behind such companies carrying out such mass cold calling and messaging campaigns.

Which? continued, stating, “Many people have been bombarded by repeated messages - with more than a fifth receiving at least 10 texts and one in eight people who were contacted saying they had received 10 or more phone calls.”

What must be asked is whether it is claims management companies (CMC’s) or law firms who are undertaking these techniques, however the article in question points it in the direction of claims management companies, stating, “an investigation carried out found that one quarter of members who made a claim on their car insurance were contacted by a claims management company (CMC) within three months.”

Blackwater Law have this week responded to the call for the clampdown by Which? and have stood up and spoken out, stating, “Case management companies that behave in this aggressive and intrusive manner are giving hard working and trustworthy firms like ours a bad image. People often get confused between a claims management company and an actual law firm. At Blackwater Law, we take our job very seriously. When people suffer injury, this often has a large impact on their lives and they deserve to be treated with patience and respect. Client care is paramount to us. We have found that building good relationships with our clients often results in referrals, which is the best form of marketing you can hope for.“

With the legislation regarding referral fee’s in relation to personal injury claims set to change in April, only time will tell the effect which this will have on claims management companies acting in this untoward and intrusive way. More information can be found on the legislation change here.

For more information on Blackwater Law, click here to visit their website or for more information on consumer group Which? click here.

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Susan Spedding
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