Recall Americas Introduces Information Governance Solutions with RSD GLASS

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Information management leader to address customers’ information governance needs with exclusive distribution of software, Recall Crystal powered by RSD GLASS®

This partnership confirms the value of the RSD GLASS solution and expands the footprint of RSD on the information governance market.

Recall Americas, an information management industry leader, today announced that it has added Information Governance Solutions (IGS) to its service offerings. In a recent A.I.I.M. study, more than 40% of the information custodians in various companies were most concerned about getting a handle on their company’s electronic records.* In response to this need, Recall is offering an information governance software called Recall Crystal powered by RSD GLASS® as the flagship customer solution for its IGS service line. This end-to-end solution for management of electronic records is being offered through an exclusive collaboration with RSD—the leading provider of information governance software solutions.

Many businesses must adhere to strict federal regulations, such as HIPAA/HITECH and Sarbanes-Oxley - and are faced with the daunting task of managing significant amounts of physical and electronic records. Recall IGS addresses these issues and features a number of benefits that assist businesses of all sizes in the implementation and execution of information governance strategies:

  •     Complete Information Management—Recall IGS features the newly-enhanced flexibility of managing both physical and electronic records, which assures greater efficiency and accuracy
  •     Platform Continuity—Recall Crystal offers clear visibility of electronic records on its current platform, irrespective of where that information currently resides, allowing customers to avoid the difficult and costly task of data migration
  •     Expert Collaboration—Recall’s Information Governance Experts consult with organizations and provide insight into the continuously evolving and emerging regulation, litigation and technological changes associated with data security and maintenance

“Our partnership with RSD combines the leader in information governance software and the leader in information management, and clearly establishes Recall as an innovative company, committed to evolving with the needs of our customers,” said Rob Hamilton, Vice President, Information Governance and Records at Recall. “IGS has been created to enhance Recall’s existing suite of solutions, and clearly establishes Recall as a total information management provider to our customers.”

A recent study by Gartner Research described the necessary elements of effective information governance to include, “the processes, roles and policies, standards and metrics that ensure the effective and efficient use of information in enabling an organization to achieve its goals.” IGS will address each of those elements, empowering businesses to maintain important documents, in all formats.

"We are thrilled to partner with Recall to bring a leading-edge solution to our customers. Recall Crystal powered by RSD GLASS enables companies to manage information in accordance with legal and regulatory requirements, wherever that content resides," commented Brian Clark, RSD Vice President of Strategic Alliances. "This partnership confirms the value of the RSD GLASS solution and expands the footprint of RSD on the information governance market. Customers have a complete solution for a global information governance program that manages both electronic and physical information.”

About Recall
Recall is a global leader in managing information in multiple formats throughout its lifecycle. The company has more than 300 dedicated operation centers, spanning five continents in more than 20 countries. As a global leader in document storage, secure document destruction, digital document management, and data protection, Recall manages more than 100 million cartons worldwide. Recall is owned by Brambles Limited. For more information, please visit

About RSD
Founded in 1973 in Geneva, with offices in North America: New York and Boston; in Europe: Geneva, Paris, London and Madrid; and in Asia-Pacific: Singapore and Sydney, RSD is the leading provider of information governance (IG) solutions for the enterprise. RSD products help companies reduce operating costs and risk exposure through robust information governance programs that span multiple jurisdictions and decades-long lifecycles.RSD solutions for information governance, output management, and document archiving and retrieval support millions of users worldwide. Our products and services are offered around the globe – both directly and through strategic business partners.

*2013 AIIM Industry Watch-Information Governance

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Nicole Lindenbaum
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