Companies that adopt a holistic, agent lifecycle view, including the activities that occur before an agent is hired, demonstrate a higher level of performance, increased retention, and lower hiring costs.
Atlanta, GA (PRWEB) March 28, 2013
HireIQ Solutions, the innovation leader in predictive analytics and talent acquisition solutions for customer-facing organizations, today announced it is presenting at the Society of Workforce Planning Professionals (SWPP) annual conference. The three-day event will be held at the Gaylord Opryland Resort & Convention Center in Nashville, TN, April 9-11, 2013 and brings together workforce planning experts who represent leading customer care companies worldwide.
Presenting on the topic of, “Making the Most out of Workforce Optimization: An Agent Lifecycle Perspective,” is HireIQ’s vice president of marketing, Kevin Hegebarth. The session, which is scheduled for Tuesday, April 9 at 1:15 p.m. CDT, will explore how companies can increase the value of their workforce optimization (WFO) strategies by linking performance outcomes with their talent acquisition practices. He will also share best practices for sourcing, screening and hiring highly skilled agents who demonstrate superior performance once on the call center floor.
“Customer service organizations have invested heavily in WFO strategies and technologies, but they tend to focus on employee performance only once an agent has been hired,” said Hegebarth. “Companies that adopt a holistic, agent lifecycle view, including the activities that occur before an agent is hired, demonstrate a higher level of performance, increased retention, and lower hiring costs. Conference attendees will learn best practices for linking these pre-hire activities with post-hire performance and how to measure the business impact of such a strategy.”
A business optimization white paper authored by Hegebarth and addressing the presentation topic will be made available to SWPP members post-conference.
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HireIQ is the innovation leader in predictive analytics and talent acquisition solutions that improve the hiring and recruiting process for customer-facing organizations. The company uses rich media, web and voice response technologies to automate early stage interviewing, resulting in better-qualified candidates presented for hiring consideration more quickly than traditional recruiter-led screening and interviewing. The patents pending solutions allow recruiters and other stakeholders to evaluate an applicant’s knowledge, interpersonal style, enthusiasm, energy and attitude. HireIQ is a privately held company based in Atlanta, GA. For further information, please visit http://www.hireiqinc.com. Follow us on Twitter @HireIQInc.
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