CCC Publishes Annual Crash Course Report

Share Article

Explores Consumer Influence, Enabling Technologies and the Market Forces Impacting the Auto Physical Damage Industry

News Image

CCC Information Services Inc. (CCC) announced today the availability of its annual Crash Course report, providing the industry with a comprehensive view of the trends and business drivers impacting the auto physical damage industry. CCC compiles the report using research and information from a wide range of sources and an aggregated set of data from its own data warehouse, which includes approximately 140 million claims worth of information.

“The auto physical damage industry is moving quickly as macro-economic, consumer and technology trends are converging to impact how vehicle claims and collision repairs are managed and completed,” said Susanna Gotsch, lead analyst for CCC. “In previous editions of Crash Course we’ve explored these factors individually, drawing connections from each back to what they mean for insurance carries and repairers. This year, we look at the intersection of broad market forces, new and enabling technologies and the consumers’ now-established position as the leading influencer on businesses and brands. We offer perspective on how to work within these trends to satisfy consumers, prepare for the unpredictable and effectively use technology.”

The 2013 Crash Course report also includes data and analysis on the key factors contributing to claims frequency, loss and repair costs and parts utilization trends.

To download a copy of the 2013 Crash Course report, please visit: and click on the Productivity & Perspectives link. To view a video preview of the report, please visit:

About CCC Information Services Inc.
CCC brings together what matters most - insight to make the best decisions, connections into the largest auto claims network and superior productivity through an innovative single platform. Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 21,000 repair facilities. CCC also delivers the most comprehensive, best-in-class industry insights by leveraging data captured from the millions of transactions processed through its network, and the forward-looking, trusted advisor perspective of its people. You can find out more about CCC Information Services Inc. by visiting the company’s web site at

Share article on social media or email:

View article via:

Pdf Print

Contact Author

John DeRango
CCC Information Services
Email >
Follow us on
Visit website