Health Providers Choice Makes Inavero's 2013 Best of Staffing Lists for Clients and Talent

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Winning service quality scores are more than double industry average, indicating widening gap between industry leaders and laggards.

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Health Providers Choice

Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence.

Health Providers Choice announced today it has been named to Inavero’s 2013 Best of Staffing™ lists of award winners. Presented in partnership with CareerBuilder, the fourth annual Best of Staffing lists provide the only statistically valid, objective, service quality benchmarks in the industry and reveal which staffing agencies are delivering exceptional service to their clients and the permanent and temporary employees for whom they find jobs. This year’s lists highlight a growing divide among the industry’s leaders and laggards, and identifies Health Providers Choice as one of the best staffing agencies for companies and job candidates to call when they are in need.

Less than one percent of all staffing agencies in North America receive the Best of Staffing award for service excellence. Utilizing the Net Promoter® methodology, the 2013 Best of Staffing winners achieved satisfaction scores more than double the industry average. This stark contrast in scores is a clear indication that the firms who have earned their way onto the 2013 Best of Staffing lists truly stand out for their service quality. Health Providers Choice received net promoter scores of over 70 percent from Clients and over 60 percent from talent compared to the average of 68 percent and 45 percent respectively

“We are thrilled to be part of such an exclusive group of staffing firms that have been awarded both the awards for Best of Staffing Client and Best of Staffing Talent for 2013,” said Rose Torrento, President and CEO of Health Providers Choice. “That the hospitals and nurses we work with think so highly of our services is a testament to our talented staff who uphold our mission to be a service first organization.” She continued, “We will certainly live up to the high standards that these awards recognize.”

“Few things are more important to companies than the employees you hire,” said Inavero Founder and CEO, Eric Gregg. “The same holds true for candidates on their quest for employment. Staffing agencies have proven to successfully connect companies with permanent and temporary employees. Since the end of the recession, the staffing and recruiting industry has created more jobs than any other single industry in the country**, yet so many companies and job candidates don’t take advantage of this expertise and resource. Our hope is that both companies and talent use the Best of Staffing lists as a benchmark to help select a staffing agency that can either secure the talent or employment opportunity they need.”

®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a six or lower (detractors).
**Bureau of Labor Statistics

About Inavero
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero’s team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association’s exclusive research partner.

Inavero’s Best of Staffing™ is the nation’s only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). The Best of Staffing winner lists are a central place that businesses and talent go to find the best staffing agencies to call when they are in need.

About Health Providers Choice
Health Providers Choice, with offices in metro Detroit, Flint, Grand Rapids and Kalamazoo, Michigan, as well as Phoenix and Tucson, Arizona, is an award-winning provider of traveling, contract and per diem nurses regionally and nationwide. Nurse-owned and operated, Health Providers Choice follows three principles – honesty, integrity and respect – to ensure constructive and productive relationships between its client hospitals and nurses. Following these principles has enabled Health Providers Choice to achieve a very high (70%) rate on contract extensions and to maintain a large source of candidates through referrals – at least 65% of its nurses refer at least one candidate to the company.

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Mike Messano
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