Giva has implemented their workflows, grids, charts and other monitoring tools in an intuitive, slick and simple way, similar to the Apple Computer user interface design, said Ken Adams, Chief Information Officer, Miles & Stockbridge P.C.
Santa Clara, California (PRWEB) March 29, 2013
Cloud vendor, Giva®, today announced a new website video highlighting the intuitive and easy-to-use design of Giva’s cloud computing SaaS (Software-as-a-Service) solution for IT service management for law firms, healthcare institutions and other high visibility professional firms.
"Giva has implemented their workflows, grids, charts and other monitoring tools in an intuitive, slick and simple way, similar to the Apple Computer iPhone and iPad user interface design”, said Ken Adams, Chief Information Officer, Miles & Stockbridge P.C. "Before Giva, we used BMC® FootPrints by Numara Software as our IT service desk software for over ten years. In sharp contrast, Giva only required hours to initially set up, and our agents were fluent with Giva after just 30 minutes of training. We did a very thorough analysis before selecting Giva, and no other vendor came close to its intuitive design.” [Click to download the case study.]
The Miles & Stockbridge IT team’s reported results also included a 70% increase in IT productivity, a 65% increase in first call resolution, and a 60% increase in customer satisfaction, among other significant improvements.
Giva’s cloud solution significantly benefits information technology organizations which like to focus on increasing first contact resolution, increasing customer satisfaction, decreasing call volume with root cause analysis and exceeding service level agreements (SLAs). With Giva's intuitive and easy-to-use design, service requests can be created extremely fast. Quick Tickets™, Tsunami Tickets™, Quick Resolutions™, tips/hints and knowledge bases/FAQs enable Level 1 agents to quickly create and close service requests generating a high first contact resolution. If a Level 1 agent cannot resolve a request, other more senior IT team members receive a very well qualified service request with required documentation, screen shots/files and troubleshooting already performed since specific detailed questions must be answered.
"Giva’s mission is to offer customers the most intuitive and easy-to-use experience in the IT service management and customer service/call center industries", said Ron Avignone, founder of Giva, Inc. "We spend an extraordinary amount of time and money on customer experience and product usability. Giva sets a very high bar in this area for every product release. Three of our company mantras are hide complexity, reduce the number of screens/clicks and only one hour of training.”
Learn more by taking a tour of Giva eHelpDesk or sign-up for a 30 day trial of Giva.
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.
Giva is a registered trademark of Giva, Inc. Other company and product names may be trademarks of their respective owners.