Giva has enabled our team to reduce the amount of time spent on change control process by approximately 70%, said Peter Griffiths, IT Director, Westway Group, Inc.
Santa Clara, California (PRWEB) March 29, 2013
Cloud vendor, Giva®, today announced a significant new cloud product release for ITIL change management and Sarbanes-Oxley Act (SOX) compliance for IT service management for law firms, healthcare institutions and other high visibility professional firms.
"When comparing all of our IT vendors, Giva's commitment and passion in maintaining its products with new releases and providing excellent customer service is 'best in class' and clearly distinguished Giva above the rest of our vendors”, said Peter Griffiths, IT Director, Westway Group, Inc. “Giva has enabled our team to reduce the amount of time spent on change control process by approximately 70%. Using Giva, we estimate an 80% decrease in IT auditing costs for next year’s public accounting firm audit. This translates into a significant savings in labor and hard dollar auditing costs for the company.” [Click to download the case study.]
Many firms are subject to Sarbanes-Oxley (SOXs) compliance and other Securities and Exchange Commission (SEC) rules and regulations. Typically, IT change management is monitored using a number of manual controls and processes. However, the auditors of publicly traded companies and companies with excellent IT compliance practices require a comprehensive life cycle audit trail for all IT changes. To meet regulatory compliance and decrease costs most companies implement an automated system for tracking IT change requests, approvals, planning, testing and implementation with documentation for change to any IT infrastructure.
The new cloud product release features a new intuitive user interface which allows IT personnel to more quickly complete Requests for Change (RFCs) and move through the documentation, approval and implementation cycles. Giva eChangeManager™ is cloud based and ITIL compliant and provides policy enforcement, process management, and planning capabilities that help quickly and consistently implement IT changes. It automates and streamlines IT change management, while minimizing the risk of IT changes and delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training.
“Because many companies do not have centralized change management, changes are tracked using Excel spreadsheets, documents and emails, which have no reporting capabilities for identifying trends and patterns, making it increasingly difficult to manage a complex IT environment”, said Ron Avignone, founder of Giva, Inc. "This manual effort costs business line managers and the IT department considerable time and effort and keeps valuable resources from addressing strategic projects benefiting operations and revenue.”
Learn more by taking a tour of Giva's cloud ITIL change management application or sign-up for a 30 day trial of Giva.
Founded in 1999, Giva was among the first to provide a suite of ITIL change management, help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.
Giva is a registered trademark of Giva, Inc. Other company and product names may be trademarks of their respective owners.