... in a world in which “customer service” is considered a relic, we turn back the clock by pushing our attorneys and consulting professionals to continually expand and deepen...their client servicing skills.
McLean, Virginia (PRWEB) June 06, 2013
Marashlian & Donahue, LLC, The CommLaw Group, honored by ACQ Global Awards as the "Leading Customer Service Law Firm of the Year" in the United States. Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met or bettered the customer expectation. All voters in the Customer Service category were asked to nominate those firms who they felt (in their experience) had provided outstanding service to customers before, during and after a service order / purchase.
ACQ, a premier global M&A magazine, announced the results of its ACQ Global Awards 2013 sponsored by Merrill DataSite, taking the ultimate step in the search for the most outstanding company, practice area, individual and firm-wide professionals within the public & private sectors across the globe.
Since 2005, the ACQ Global Awards have been celebrating achievement, innovation and brilliance in their annual awards. ACQ operates a legitimately independent nomination process that importantly, all award winners are chosen by ACQ's readership. Every year, ACQ seeks its readership's assistance in recognizing industry leaders, eminent individuals, exemplary teams and distinguished firms, which it believes represent the benchmark of achievement and best practice in a variety of fields.
Exceptional individuals, teams and firms across the marketplace represent the very best in their field from around the world and truly deserve the accolade of being an ACQ Award winner.” said Jake Robson, Editor in Chief of ACQ. “All category winners are in effect, a brand. In one sense, perhaps the most important sense, a brand is a promise. You know what you’re going to get with a well-branded product or service. It takes a lot of time, money and very hard work to build and maintain great brands, brands that can speak volumes in just a few syllables. It’s shorthand for what you are.
All category winners in the ACQ Global Awards 2013 represent this ethos and this year, our dedicated subscribers have once again recognized the genuine leaders in the market. The quality of this year's entries is astonishingly high and a testament to the fact that the profession continues to innovate and deliver high-quality services even in economically challenging times”
Robson goes on to say, "The marketplace is changing quickly, with greater external pressure and competition, so it’s good to see that all ACQ Global Awards 2013 winners are showing no signs of complacency. Far from it, this year's nominations show that the market continues to spearhead solutions that allow it to stay at the top of the game."
Marashlian & Donahue, LLC, The CommLaw Group, is not your ordinary law firm. Together with The Commpliance Group, its affiliated consultancy, The CommLaw Group is a professional services “organization” that was specially designed and staffed to service the full-range of legal, consulting and compliance needs of the communications, information technology and Internet services industries. Boasting a vibrant and diverse telecom law practice, The CommLaw Group currently serves hundreds of clients throughout the U.S. and internationally. The firm’s loyal base includes clients of all shapes and sizes, from start-ups to Fortune 100 enterprises, and from practically every sector of the communications and info tech industries.
In 2005, anticipating the seismic shift in the market for effective, yet affordable legal services, the firm set out to engineer its one-of-a-kind, “Full Spectrum” professional services business model. The ground-breaking processes developed by the firm enable it to provide value-driven, high-quality professional services that deliver business-savvy solutions for reasonable, predictable, task appropriate costs; all provided with the customer-friendly approach that has become the firms’ hallmark characteristic.
Our professional services rates, flexible billing arrangements, and compensation system are all structured to promote stability and accommodate growth. We work hard to avoid sticker shock through proactive and candid communications with our clients and by ensuring our clients’ objectives are properly aligned with their budgetary expectations, and vice versa, prior to embarking on projects. And in a world in which “customer service” is considered a relic, we turn back the clock by pushing our attorneys and consulting professionals to continually expand and deepen not only their professional services skills, but their client servicing skills, as well.
The CommLaw Group is led by its founder and managing partner, Jonathan S. Marashlian, a nationally-recognized expert in the areas of communications taxes, regulatory fees, regulatory litigation, audits and defense. Mr. Marashlian was awarded two 2013 Client Choice Awards by Lexology / International Law Office; named overall winner in the Telecommunications Law – USA category.
The CommLaw Group and The Commpliance Group would like to express gratitude and to say, "Thank you" to their clients. The honor and recognition bestowed by ACQ would not be possible without your support and enthusiasm about their unique brand of professional services.