BBB Travel Warning: Don't be Stranded by This Online Booking Company

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BBB Issues Warning About Online Company With More Than 250 Complaints in the Past Year

Better Business Bureau is reissuing a warning about an online travel booking company that has racked up more than 250 complaints with BBB, earning it an F rating and generating an investigation by “The Haggler” that appeared in yesterday’s New York Times. Despite a warning last summer, the company has continued to garner complaints and unhappy customers. Complaints allege:

  • Differences in the quoted price as opposed to what is actually charged on the consumer’s credit card after booking.
  • Mistakes being made by booking agents, such as the spelling of the passenger’s name. Adjustments to the booking result in significant fees to the consumer from both the airline and agency.
  • Differences in the time and date of travel from the original booking.
  • Lack of booking confirmation by email, as promised.
  • Being left on hold for excessive periods of time when calling into the customer service department. Some have reported being cut off after long waits.
  • Being charged more for a cancellation fee than was originally quoted.

For more details on the specific company, as well as tips to avoid problems when booking travel online, go to

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Katherine Hutt
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