Jones Skelton Switches to BigHand Digital Dictation to Support Attorney Mobility and Flexible Working

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Firm implements BigHand Digital Dictation and is already seeing an impact on time saved on transcription time


We are very impressed with the quality of BigHand's speech recognition capabilities and we are already seeing an impact on time saved on transcriptions.

Leading Arizona litigation firm, Jones Skelton & Hochuli, L.L.C., has switched to BigHand Digital Dictation with speech recognition and mobility, to give their attorneys greater flexibility in working remotely and on the go. With over 80 experienced trial lawyers and a robust support staff, the firm needed a solution that could support their busy staff.

Previously, the firm employed digital dictation devices with software from the device manufacturer. Attorneys found this solution very clunky, as uploading dictations when they were away from the office required a complicated upload process via their server. In addition, there was no way to track the status of their submitted dictations to ensure work was received and completed.

In their quest to find a better solution, Mitch Merchant, Director of IT at Jones Skelton & Hochuli, only considered one option: BigHand. Merchant had used BigHand at a previous firm, and was always very satisfied with the technology’s capabilities and accompanying customer support. He comments, “BigHand was the only solution that could provide us with the robust set of features we were looking for. We wanted our attorneys to be comfortable dictating, regardless of whether they used their smart phone, tablet or a dictation device. We also wanted to give them the flexibility to quickly and seamlessly send their dictations back to the office, no matter where they were working. Also, we are very impressed with the quality of BigHand’s speech recognition capabilities and we are already seeing an impact on time saved on transcriptions.”

BigHand is a leading software technology company with a big difference. Established in 1996, BigHand has developed a range of speech, workflow, document creation and process improvement solutions that help our customers achieve more in less time. BigHand is based in Chicago, Eindhoven, London, Sydney, Temecula and Toronto and currently supports over 280,000 users in 2,550 global organizations.

BigHand is proud to be ISO27001 certified. For more information, visit or follow @BigHandNA on Twitter or BigHand North America on LinkedIn.

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Jami Gyurci
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